Services
Our objective as a Services Organization is to help you maximize the value of your investment in OpenText technology.
To this end, OpenText Services employs a "Solution Value Chain" to help you to identify the business imperatives that drive your solutions.
With your business goals clearly defined, we can help you to develop your strategy—a solution roadmap that ensures speed, durability, enthusiastic user endorsement and consistency with your originally designated business imperatives.
Services and Support
Services offers a detailed suite of services within its Solution Value Chain to help you to achieve your implementation goals.
From training and consulting, to hosting services and customer support programs, our Services organization can help you successfully implement and deploy a complete enterprise-wide solution. Our goal is to ensure that you receive the performance you expect from your software investment, and we apply our skills and dedication fully to that end
Contact Us
North America: 1-800-499-6544
International: +800-4996-5440
(Replace "+" with International Code)
Email us
Africa
- Toll International: +49 89 4629 2121
- Fax: +49 89 4629 1899
- Email: de-support@opentext.com
- Hours: 08:00 - 18:00 CET Monday to Friday
Asia and Pacific
- Toll Free: 1800 679 440 (within AUS only)
- Toll International: +61 2 9026 3400
- *for former IXOS products call: 1800 223 383
- Email: au-support@opentext.com
- Hours: 09:00 - 18:00 AEST* Monday to Friday
*Observes Daylight Savings Time
France, Spain, Portugal
- Toll International: +33 147 96 55 01
- Email: fr-support@opentext.com
- Hours: 08:00 - 18:00 CET Monday to Friday
Germany, Switzerland, Austria
- Toll International: +49 89 4629 2121
- Email: de-support@opentext.com
- Hours: 08:00 - 18:00 CET Monday to Friday
Japan
- Toll International: +81 3 5472 5270
- *for former Hummingbird products call: +81 3 5549 9551
- Email: support-jp@opentext.com
- Hours: 09:00 - 18:00 JET Monday to Friday
Latin America
- Toll Free: 1-800-540-7292
- Toll International: 1-519-888-9933
- Email: support@opentext.com
- Hours: 08:00 - 20:00 EST* Monday to Friday
*Observes Daylight Savings Time
Middle East
- Phone: +44 (0) 1189 84 84 84
- Email: me-support@opentext.com
- Hours: 08:00 - 18:00 CET, Monday to Friday
North America
- Toll Free: 1-800-540-7292
- Toll International: 1-519-888-9933
- Toll Free, French (Content Analytics only): +1-866-648-1808
- Local, French (Content Analytics only): +1-514-448-0948
- Email: support@opentext.com
- Hours: 8:30 - 20:00 EST* Monday to Friday
*Observes Daylight Savings Time
Other European Countries
- Toll International: +49 89 4629 2121
- Email: de-support@opentext.com
- Hours: 08:00 - 18:00 WET Monday to Friday
UK, Ireland, Benelux, Nordic
- Toll International: +44 1189 84 84 84
- Email: eu-support@opentext.com
- Hours: 08:00-18:00 WET Monday to Friday
