Customer Successes
Our customer success stories illustrate how Government agencies are using OpenText ECM applications to achieve success:
European Court of Human Rights (ECHR)
The European Court of Human Rights (ECHR) deals with allegations of human rights violations against the Council of Europe’s forty-seven member states.Faced with a massive increase in the volume of applications (500 percent over seven years) and limited budgetary resources, the Court’s primary objective was to speed up the processing of cases and optimize the human resources available to it by introducing efficient, labor-saving and stream-lined procedures. When ECHR needed a document and knowledge management solution, they turned to OpenText...read more
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Once an agricultural and mining area, Jefferson County, Colorado is now a thriving suburban, business, industrial and residential community. It is the second largest county in Colorado, with a population estimated at 535,837. In 2001, as part of its strategy to improve business processes and reduce the risks related to information mismanagement, Jefferson County’s Archives and Records Management (A&RM) decided to replace the outdated system it used for managing and tracking the county’s physical records, and they turned to OpenText...read more
Mid Bedfordshire District Council
Mid Bedfordshire District Council provides a comprehensive portfolio of public services to its 120,000 residents. Mid Bedfordshire chose OpenText eDOCS R/KYV to provide their staff with immediate access to files. This enables them to deliver real-time responses to customer enquiries, and to administer, route and process the associated documentation electronically...read more
Mid Devon District Council
Mid Devon District Council covers an area of 353 square miles (914 km2) in the rural, agricultural heartland of Devon, between Dartmoor, Exmoor and the Blackdown Hills. The council needs to keep records and information for several years, whilst also making this information available to the public where necessary. Therefore, to meet these needs and government requirements, Mid Devon recognised the need for an electronic document management system...read more
The Regional Municipality of York is located just north of the City of Toronto, Ontario. Comprised of nine municipalities, it has a population of close to one million with approximately 25,000 businesses located within its borders. The Region has an annual budget of $1.7 billion and employs 2,600 full-time staff. When the Regional Municipality of York needed to transition to the latest version of the OpenText document management system with no disruption of service to staff with a large number of documents and emails on shared network drives, they turned to OpenText...read more
City of Scottsdale
Located in the Sonoran Desert of the Phoenix metro area, Scottsdale is a diverse city of about 230,000 people and is nationally known for its arts, tourism, and quality of life. The city was recently named among the 100 Best Communities for Young People by the Alliance for Youth. Scottsdale was also recently placed No. 7 on Money Magazine’s Best Places to Live list. When the City of Scottsdale needed a solution to simplify access to vital information and streamline efficiencies, they turned to OpenText...
The mission of the U.S. Air Force is to defend the United States and protect its interests through air and space power. When the United States Air Force needed an Enterprise Content Management (ECM) solution for collaboration and business process management, they turned to OpenText...read more
