OpenText StreamServe™

Profit more from customer contacts and business processes

OpenText StreamServe, an OpenText ECM Suite solution, enables you to:

  • Engage more profitably with customers by leveraging personally relevant information at touchpoints ranging from one-on-one contact to high-volume, mass-produced documents  
  • Streamline document-related business processes to lower cost and speed performance through simplified and automatic document execution and handling
  • Give business users hands-on control of the documents they need to run the business, and simultaneously relieve the demands on IT for change requests and support

Whether communicating with customers and suppliers, triggering internal processes, or facilitating payment and revenue, documents keep business transactions flowing and the organization healthy.

Now your document environment can also make solid contributions to the bottom line. It already does for more than 5,000 StreamServe customers around the world, including "3", the largest mobile telecommunications provider in Sweden (see the video testimonial below).

Linked with your business systems, but requiring few or no changes to them, OpenText StreamServe adds extensive in-house capabilities for defining, producing and interacting with enterprise documents. It provides straightforward tools for business users such as designers, marketing staff, customer support agents, and process owners to efficiently create and use the documents that matter to them.

Supporting Customer Communications Management, for example, OpenText StreamServe empowers business managers to rapidly and directly create content such as marketing messages, campaigns, and cross/upsell offers, and to control how and when this content is automatically included in customer correspondence and at touchpoints such as customer support conversations.

In document-intensive business processes—logistics and distribution, for example—OpenText StreamServe eliminates most, if not all, costly and error-prone manual handling. Automating the flow of paperwork through electronic checkpoints, OpenText StreamServe reduces cost, accelerates timelines, and substantially improves the accuracy of the documentation. The result? Better customer, partner and supplier relationships.