Case Management

Adaptive Solutions for Managing People-Driven Processes and Content

To truly transform your processes and deliver improved service to your customers requires a solution that understands who does the work, how they communicate, what needs to get done when, and where the information lives.

Our OpenText Case Management solutions:

• Offer a shift from the predefined, model-driven approach of traditional business process management to providing user-focused capabilities that allow people to adapt to changes in real time.
• Help manage claims processing, customer disputes, citizen service requests, loan processing,  criminal investigations, patient records and more.
• Our clients have achieved 20 to 35% annual productivity gains that eliminate paper, innovate and extend services through online channels, and create improved collaborative decision making environments.

OpenText Case360: our industry leading, enterprise-class solution that allows businesses to rapidly create and deploy business process applications built on a dynamic case management foundation.

OpenText Template Workspaces allows business users to quickly deploy collaborative, content-driven knowledge workspaces based on pre-defined case templates with built-in compliance capabilities.