OpenText MBPM
Transform the way you get work done.
AmerisourceBergen Customer Success Story
AmerisourceBergen selected OpenText MBPM enable processes, such as Vendor Dispute Management, AP vendor reconciliation, pro-generics competitive pricing and the quote to contract lifecycle as well as to extend its SAP implementation.
Challenge
As a major distributor in the pharmaceutical industry and comprehensive pharmaceutical services provider, AmerisourceBergen Corporation has several relationships with manufacturers, pharmacies, and hospitals. In addition, the company manages distribution of both brand-name and generic drugs. AmerisourceBergen is challenged not only with complexities of contract and relationship management with its many manufacturers and customers, but also by challenges associated with the physical distribution and inventory management.
While managing the contract and pricing details associated with each of its many relationships is people-intensive and time-consuming, it is critical to the company’s bottom-line profitability.
Solution
Value
Today AmerisourceBergen has established a BPM Center of Excellence, having deployed and optimized nearly 200 processes throughout the enterprise with approximately 3,000 global users. ROI is achieved within months for each new process deployed. BPM is enabling AmerisourceBergen to increase revenues in several areas. For example, automating the accounts payable vendor statement reconciliation process has improved reconciliations from 20% a month to 70% a month.
As part of the company’s broader business transformation initiative, AmerisourceBergen replaced its legacy system with SAP, and is a pioneer in the industry using BPM to extend that deployment by creating six new processes. These processes are integrated with SAP and provide users with a seamless, one-stop shop experience. One particular process, variance resolution, is unique to the pharmaceutical industry and critical for ensuring AmerisourceBergen’s compliance with strict regulatory mandates and contracts.
About the Organization
AmerisourceBergen Corporation is one of the world's largest pharmaceutical service companies serving the United States, Canada and selected global markets with a focus on the pharmaceutical supply channel. Servicing both pharmaceutical manufacturers and healthcare providers, the Company provides drug distribution and related services designed to reduce costs and improve patient outcomes. Our scale, our position in the healthcare industry, and the value we bring to the channel have all helped our business continue to succeed.
