Open Text Launches Transactional Content Processing Solution
New TCP Solution Manages High-Volume Business Transactions, Integrates with SAP Solutions and Puts Content in the Context of Business Processes; Transforms Business Operations, Increases Agility, Improves Customer Service
Chicago, IL - 2008-04-22 - Open Text Corporation (NASDAQ: OTEX, TSX: OTC), a global leader in enterprise content management (ECM), today announced the launch of a new, fully integrated solution for Transactional Content Processing (TCP) that helps enterprises optimize workflow in high-volume, mission-critical business processes, such as invoicing, order or claims processing and customer request handling, to dramatically increase productivity, reduce costs and transform business operations.
Through familiar intuitive user interfaces, this advanced Open Text TCP solution delivers comprehensive functionality for managing transactional content, such as paper documents, email or electronic forms, within the context of business processes. Available now, the solution allows companies to significantly accelerate and optimize high-volume, content-centric processes. This leads to cost savings, greater company agility, and greater compliance with external regulations and internal retention policies.
Business processes that get initiated by incoming content and externally via e-mail or online forms are becoming increasingly important in industries with large numbers of customers, partners or suppliers, said Michael Cybala, Director of Program and Product Management, TCP Solutions at Open Text. By offering a fully integrated solution that capitalizes on our content management expertise, we are making it significantly easier than ever before for enterprises to streamline and optimize even their most massive and complex transaction processes.
There are numerous and varied applications for transactional processing solutions that are well suited for Open Text TCP. Since these applications often replace repetitive, time-consuming paper-based and manual processes, enterprises are moving forward with deployments even during uncertain economic times. One example of a non-traditional application is a truck manufacturer that uses TCP to capture information about vehicle test records, driver s cab records, and axle assembly parts lists using mass import functionality.
Rapid Implementation and Swift ROI
Open Text TCP is completely integrated with Open Text Content Services, including Enterprise Library Services and Enterprise Process Services. The new solution enhances and extends Open Text s Business Process Management (BPM) and Production Document Management (PDMS) products. Since this functionality is now available as part of an integrated overall solution, customers can expect shorter implementation times and faster return on investment.
In any transactional system, there are five distinct phases that need to be addressed and automated. Open Text TCP encompasses all five as follows:
- Capture Open Text TCP provides a full set of inbound channels and mechanisms to capture information including imaging, content pipelines and Web services. It can handle all incoming electronic information such as e-forms, faxes and print streams.
- Process -The solution provides a highly scalable business process component that can manage complex processes simultaneously according to business rules. It also provides business activity monitoring and analytics.
- Access Open Text TCP provides the flexibility to display transactional content and process information to end users in comprehensive case-centric views with data pulled from multiple sources. Content can also be assembled into self-service portals.
- Integrate -- Information for a particular business process often resides in multiple systems, spanning ERP systems (from SAP, Oracle or other vendors), email systems, document management systems and custom applications.
- Preserve -- Transactional content is generated in huge volumes, much of which represents documents of record. TCP uses Open Text s Enterprise Library Services as a foundation that enables organizations to manage retention schedules and compliance rules for business content.
An increasingly large number of value-added and compliance-relevant business processes are initiated through incoming information such as online forms for credit applications, faxes, and letters with notification of claims cases or e-mails with customer complaints. Open Text TCP offers a digital mailroom that allows incoming customer complaints, for example, to be automatically compared to customer data from SAP or Oracle systems and then forwarded for processing to appropriate employees or teams. All information on processing status is also available to other departments such as a call center in the form of a virtual customer file, so that responses can be competently and authoritatively answered.
Combined with Livelink ECM Shared Document Access, the digital mailroom can be expanded into a self-service portal for customers, partners, and suppliers. Once credentials have been issued, these external users can view relevant information independently and, for example, compare orders with deliveries or track the processing of a claims case. For internal service employees, the corresponding information is available in comprehensive customer, supplier or partner files. This raises the service quality for companies while simultaneously lowering overall operating costs.
LiveLinkUp Europe 2008
Open Text TCP is being launched in time for the European conference LiveLinkUp Europe 2008. For more information on the event being held on April 22 in Düsseldorf and April 24 in London, please visit: livelinkup.opentext.com/europe/2008/.
For more information on Open Text TCP, go to: www.opentext.com.
About Open Text
Open Text, an enterprise software company and leader in enterprise content management, helps organizations manage and gain the true value of their business content. Open Text brings two decades of expertise supporting 46,000 customers and millions of users in 114 countries. Working with our customers and partners, we bring together leading Content Experts to help organizations capture and preserve corporate memory, increase brand equity, automate processes, mitigate risk, manage compliance and improve competitiveness. For more information, visit http://www.opentext.com.
Safe Harbor Statement Under the Private Securities Litigation Reform Act of 1995
This news release may contain forward-looking statements relating to the success of any of the Company s strategic initiatives, the Company s growth and profitability prospects, the benefits of the Company s products to be realized by customers, the Company s position in the market and future opportunities therein, the deployment of Livelink and our other products by customers, and future performance of Open Text Corporation. Forward-looking statements may also include, without limitation, any statement relating to future events, conditions or circumstances. Forward-looking statements in this release are not promises or guarantees and are subject to certain risks and uncertainties, and actual results may differ materially. The risks and uncertainties that may affect forward-looking statements include, among others, the failure to develop new products, risks involved in fluctuations in currency exchange rates, delays in purchasing decisions of customers, the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers, demand for the Company's products and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the Form 10-K for the year ended June 30, 2008 You should not place undue reliance upon any such forward-looking statements, which are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.
Trademark
Copyright © 2008 by Open Text Corporation. LIVELINK ECM and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.
For more information, please contact
Richard Maganini
Open Text Corporation
+1-847-267-9330 ext.4266
rmaganin@opentext.com
Stephanie Dodge
Open Text Corporation
519-888-7111 ext.2429
sdodge@opentext.com
Brian Edwards
McKenzie Worldwide
+1-503-577-4583
briane@mckenzieworldwide.com
