Connecticut Insurer Improves Customer Service With LAVA Business Process Enabler

LAVA s integrated document management, workflow, image and COLD solution combines seamlessly with client's line-of-business solution to energize title insurance functions

Toronto, ON - 1998-06-24 - LAVA Systems Inc. (TSE:LVA) today announced that the Connecticut Attorneys Title Insurance Company (CATIC) had purchased an extensive LAVA solution designed to streamline the firm s capture and manipulation of title insurance policy documents, making it easier and faster to enter, search and retrieve information. The contract includes LAVA Knowledge Management System and Business Process Enabler products and will be implemented using the LAVA Mentor consulting methodology.

LAVA impressed us with its ability to seamlessly integrate image and electronic documents, workflow and COLD information to our in-house Policy/Property line-of-business application, said Jim Ouellette, MIS Director, CATIC. For example, LAVA s ability to link our Policy/Property input screens to the policy documents in the LAVA repository enables one-stop data entry. Customer inquiries will be handled faster and with greater accuracy as our staff can now query and select policy documents from LAVA s repository directly from their Title Information Records display screen. The solution provides clear business benefits and enhanced customer service.

We continue our drive into the North American insurance sector by demonstrating our ability to link mission critical line-of-business applications with extensive customer service and workflow capabilities, said Robert Terry, Chief Operating Officer of LAVA Systems. Our philosophy is to preserve and enhance our clients existing technology investments, through our knowledge management and enabling products.

The title insurance application that LAVA is installing at CATIC joins a host of vertical applications that the company is rolling out this year into the insurance and financial services sectors.

LAVA Mentor is a project methodology that springs from the firm s extensive experience in implementing business solutions. This consulting services option helps users identify and clearly define common goals, produce a work plan to implement the system and quickly identify and resolve issues that arise during implementation.

CATIC also has purchased LAVA Net LAVA s web-enabled document management client so that staff at the numerous legal firms that use CATIC s services can directly view documents in the firm s document repository using a standard web browser.

More than 80 gigabytes of images representing 300,000 documents are currently stored on two optical jukeboxes and these will be imported into the LAVA solution, which will run on Microsoft NT workstations attached to Oracle Corp. databases.

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LAVA Systems Inc. (TSE:LVA) today announced that the Connecticut Attorneys Title Insurance Company (CATIC) had purchased an extensive LAVA solution designed to streamline the firm s capture and manipulation of title insurance policy documents, making it easier and faster to enter, search and retrieve information. The contract includes LAVA Knowledge Management System and Business Process Enabler products and will be implemented using the LAVA Mentor consulting methodology. LAVA impressed us with its ability to seamlessly integrate image and electronic documents, workflow and COLD information to our in-house Policy/Property line-of-business application, said Jim Ouellette, MIS Director, CATIC. For example, LAVA s ability to link our Policy/Property input screens to the policy documents in the LAVA repository enables one-stop data entry. Customer inquiries will be handled faster and with greater accuracy as our staff can now query and select policy documents from LAVA s repository directly from their Title Information Records display screen. The solution provides clear business benefits and enhanced customer service. We continue our drive into the North American insurance sector by demonstrating our ability to link mission critical line-of-business applications with extensive customer service and workflow capabilities, said Robert Terry, Chief Operating Officer of LAVA Systems. Our philosophy is to preserve and enhance our clients existing technology investments, through our knowledge management and enabling products. The title insurance application that LAVA is installing at CATIC joins a host of vertical applications that the company is rolling out this year into the insurance and financial services sectors. LAVA Mentor is a project methodology that springs from the firm s extensive experience in implementing business solutions. This consulting services option helps users identify and clearly define common goals, produce a work plan to implement the system and quickly identify and resolve issues that arise during implementation. CATIC also has purchased LAVA Net LAVA s web-enabled document management client so that staff at the numerous legal firms that use CATIC s services can directly view documents in the firm s document repository using a standard web browser. More than 80 gigabytes of images representing 300,000 documents are currently stored on two optical jukeboxes and these will be imported into the LAVA solution, which will run on Microsoft NT workstations attached to Oracle Corp. databases.

For more information, please contact

Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com

Monta Kerr-Johnson
Account Director
High Road Communications
(416) 368-8348
mkerr@highrd.com