Livelink Chosen as Collaborative Knowledge Management Standard by Sitel Corporation

Livelink Enables Knowledge Sharing and Enterprise Project Collaboration

Chicago, IL - 1998-09-21 - Open Text Corporation (NASDAQ:OTEX, TSE:OTC) today announced that SITEL Corporation (NYSE:SWW), a global leader in outsourced telephone and Internet-based customer service, has chosen Livelink as its collaborative knowledge management standard, uniting employees worldwide. "Companies are increasingly finding that an enterprise-wide, collaborative knowledge sharing environment is critical to addressing the cultural and communications challenges associated with acquisitions," said Abe Kleinfeld, Senior Vice President, Marketing, Open Text. "With Livelink, rapidly-growing companies like SITEL are able to quickly facilitate information sharing, harness the knowledge of newly acquired companies and work together on a global scale."

Since completing its initial public offering three years ago, SITEL has experienced rapid growth on a global scale and has completed a number of acquisitions. The company has expanded into 17 countries around the world, presenting the challenge of sharing a broad range of information among a rapidly-growing employee base. This global expansion also presented SITEL with the challenge of sharing information across multiple platforms. Being Web-based with open architecture, Livelink enables employees to collaborate across varied platforms, requiring only a Web browser to access the information.

"Due to our rapid growth, we were faced with businesses that were accustomed to operating independently in physically co-located teams, but now have to work cooperatively across large distances and multiple time zones," said Phil Clough, President and CEO, SITEL. "We needed a collaborative knowledge management application to enable our business units and regions to work together as one. Livelink easily facilitates this collaboration, allowing employees to share vital information, work together on projects, and present one corporate face to customers, regardless of geographic location."

About Sitel

SITEL Corporation is the global leader in providing outsourced telephone and Internet-based customer service and sales programs on behalf of corporations worldwide. The company operates over 13,100 workstations in over 70 call centers in 17 countries throughout North America, Europe, Asia Pacific and Latin America, covers over 25 languages and dialects and employs over 20,000 people.

For more information, please contact

Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com

Sarah Burns
High Road Communications
(416) 368-8348
sburns@highrd.com