Open Text Extends SAP® Solution Integration, Introduces New Version of IXOS Suite for SAP Solutions at Gartner Symposium/ITxpo 2004

Offers Content Integration for SAP NetWeaver

GARTNER SYMPOSIUM/ITxpo, Orlando, FL. - 2004-10-20 - Open Text Corporation (Nasdaq: OTEX, TSX: OTC), the world s largest provider of Enterprise Content Management (ECM) software, today introduced a major extension of its suite of ECM products that integrate with the complete range of SAP® solutions, including financial, human resources and other business applications. Open Text announced the news at Gartner Symposium/ITxpo 2004, underway this week in Orlando, Florida. Open Text is a Premier Sponsor for the event and appears in Premier Sponsor Booth #9.

IXOS Suite for SAP solutions lets customers store, manage, retrieve and archive documents from SAP systems such as mySAP ERP Financials and mySAP Human Capital Management. The solution integrates all business documents into SAP solutions and promotes the consistent flow of information between employees, customers, suppliers and business partners. Today, more than two million users at some 2,200 installations worldwide rely on IXOS Suite for SAP solutions. The new version of the product, Version 6.0, leverages the company s market leadership in document management and data archiving, with new functionality such as complete integration with SAP NetWeaver to help customers reduce costs and improve business processes.

Customers already testing the new version of IXOS Suite for SAP solutions include Uhlmann Pac-Systeme GmbH & Co., a global manufacturer of packaging for the pharmaceutical industry. "We work closely with pharmaceutical companies in developing new, integrated production strategies that will ensure the demand-generated supply of healthcare products worldwide, said Helge Stührmann, Information Technology Organizer at Uhlmann Pac-Systeme. The new solution will enable us to access all information related to a technology project or customer to significantly improve collaboration, productivity and customer satisfaction."

The major new feature in the new version of IXOS Suite for SAP solutions is integration with SAP NetWeaver. SAP NetWeaver lets customers standardize on a single ERP software platform. This core platform reduces costs for customers by offering a comprehensive set of business applications and the ability to integrate with other systems. By integrating with SAP NetWeaver, IXOS Suite for SAP solutions provide a similar standard platform for managing documents and other content a central repository that links with other systems to provide more cost-effective information management and easier access to documents. In large companies today, multiple business units and a variety of different business applications make it difficult to find information. Sometimes answering a simple customer question can be a challenge, said Michael Heckner, Senior Director for Enterprise Application Extension Solutions at Open Text. With this enhanced version of IXOS Suite for SAP solutions, we bring order to disparate islands of content, making access to information easier, even for occasional users.

Other Capabilities:

Support for SAP Enterprise Portal:
SAP Enterprise Portal lets companies extend the reach of applications to occasional users, customers and partners. IXOS Suite for SAP solutions fully support that extended reach by providing a simple, Windows Explorer-like user interface that enables navigation of SAP ArchiveLink documents in SAP Knowledge Management.

Cross System Customer or Project Folders:
IXOS Suite for SAP solutions Version 6.0 provides a means of consolidating business content across applications, so users can access all the documents on a particular subject, no matter where they reside. For example, an Accounts Receivable clerk managing an invoice dispute can access a single customer folder with information from many different systems. This eliminates the paper chase across different systems to get the necessary information needed to resolve the dispute, ultimately reducing Days Sales Outstanding and bad debt write-offs.

Cross-Application Workflow:
IXOS Suite for SAP solutions extends the reach of its process workflows to include steps that occur outside of the SAP system, either before or after the SAP system. This allows new workflow processes that integrate users outside the SAP system and reduces the amount of time that is wasted routing documents in a business transaction.

IXOS Suite for SAP will be among the broad range of solutions Open Text will present at its upcoming annual user conference LinkUp Phoenix 2004, being held this year in Phoenix, Arizona, November 15-18. For more information, go to: www.opentext.com/linkup/

IXOS Suite for SAP Version 6.0 is available immediately. For more information, go to www.opentext.com/products/ixos-suite-for-sap

About Gartner Symposium/ITxpo

Gartner Symposium/ITxpo is the IT industry's largest and most strategic conference, providing business leaders with a look at the future of IT. For more than 10,000 IT professionals from the world's leading enterprises, Gartner's annual Symposium/ITxpo events are key components of their annual planning efforts. Attendees are responsible for more than $35 billion in IT spending for their respective companies, and rely on Gartner Symposium/ITxpo to gain insight into how their organizations can use technology to address business challenges and improve operational efficiency. For more information, please visit www.gartner.com/us/symposiumorlando.

About Open Text

Open Text is the market leader in providing Enterprise Content Management (ECM) solutions that bring together people, processes and information in global organizations. Throughout its history, Open Text has matched its tradition of innovation with a track record of financial strength and growth. Today, the company supports more than 17 million seats across 13,000 deployments in 67 countries and 12 languages worldwide. For more information on Open Text, go to: www.opentext.com

Trademark

Copyright © 2004 by Open Text Corporation. LIVELINK and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.

Release Disclaimer

This news release may contain forward-looking statements relating to the success of any of the Company s strategic initiatives, the Company s growth and profitability prospects, the benefits of the Company s products to be realized by customers, the Company s position in the market and future opportunities therein, the deployment of Livelink and our other products by customers, and future performance of Open Text Corporation. Forward-looking statements may also include, without limitation, any statement relating to future events, conditions or circumstances. Forward-looking statements in this release are not promises or guarantees and are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the Form 10-K for the year ended June 30, 2002, and Form 10-Q for the quarters ended March 31, 2003, June 30, 2003, September 30, 2003, December 31, 2003 and March 31, 2004. You should not place undue reliance upon any such forward-looking statements, which are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

For more information, please contact

Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com

Richard Maganini
Open Text Corporation
1-847-961-0662
rmaganin@opentext.com