Open Text Launches "Communities" Software for Collaboration at Gartner Symposium/ITxpo 2004

Solution Unites Communities of Users in Organizations, Improves Knowledge Sharing

GARTNER SYMPOSIUM/ITxpo, Orlando, FL. - 2004-10-19 - Open Text Corporation (Nasdaq: OTEX, TSX: OTC), the world s largest provider of Enterprise Content Management (ECM) software, today introduced a unique new solution for online communities of practice which bring together people in an organization with similar responsibilities or interests. The solution allows, for example, marketing professionals or purchasing managers to connect in ways they couldn t before, providing a forum where they can share information and best practices, and improve processes. Open Text announced the news at Gartner Symposium/ITxpo 2004 underway this week in Orlando, Florida. Open Text is a Premier Sponsor for the event and appears in Premier Sponsor Booth #9.

Called Livelink for Communities of Practice, the solution provides a central workspace in Livelink where members can publish relevant news, share documents, participate in member Weblogs, arrange online meetings and hold Webcasts. The solution also tracks the contributions of participants to help members identify experts in the community on specific subjects.

"The strength of an organization lies with its people and their combined ability to solve complex business problems and establish best practices, said Eric Slaghuis, Information Manager: Collaboration for Sasol, a global provider of chemicals and liquid fuels, which has adopted the solution. Open Text s communities solution identifies technology and knowledge experts based on their recent contributions, and brings them together through a platform of focused collaboration."

Large organizations want better ways to connect people to each other and to the information they need to be productive, said Anik Ganguly, Executive Vice President of Products at Open Text. Livelink for Communities of Practice goes to the heart of that challenge by unifying groups of professionals in a dynamic, daily exchange of information. The result is more knowledgeable, more productive workers and a constant effort to improve critical processes.

Feature Details With Livelink for Communities of Practice, each community workspace offers a newspaper-like front page with syndicated headlines and content sections, where interesting patterns and trends are bubbled up for the community. Key features:

• Weblogs offer a simple and accessible platform where members can publish content such as articles and opinions.



• A frequently asked questions or FAQ publisher provides a way to collect important questions and answers, and publish them directly from forum topics to a community FAQ.



• Tools for expert identification designate subject matter experts and distinguish frequent contributors wherever they are referenced in the community. The solution also provides a mechanism to rate and provide feedback on contributed content.



• Forums provide a platform for threaded conversations among community members on any subject. Forums display the business cards of participants and allow you to view or print complete topics.



• A community library stores a wide range of information relevant to community members, and a community calendar lets users post milestones and upcoming events. Calendar entries can be added to Microsoft Outlook with a single click.



• Wizards & templates make it easy for users to design community spaces and add members.



• Role-based permissions simplify access control and offer the ability to have different front pages based on different roles defined in the community.

Livelink for Communities of Practice will be among the broad range of solutions Open Text will present at its upcoming annual user conference LinkUp Phoenix 2004, being held this year in Phoenix, Arizona, November 15-18. For more information, go to: www.opentext.com/linkup/

Livelink for Communities of Practice is available immediately and works with Livelink 9.2 or higher on all supported platforms. For more information, go to
www.opentext.com/solutions/platform/collaboration/communities-of-practice/livelink-for-communities-of-practice.html

About Gartner Symposium/ITxpo

Gartner Symposium/ITxpo is the IT industry's largest and most strategic conference, providing business leaders with a look at the future of IT. For more than 10,000 IT professionals from the world's leading enterprises, Gartner's annual Symposium/ITxpo events are key components of their annual planning efforts. Attendees are responsible for more than $35 billion in IT spending for their respective companies, and rely on Gartner Symposium/ITxpo to gain insight into how their organizations can use technology to address business challenges and improve operational efficiency. For more information, please visit www.gartner.com/us/symposiumorlando.

About Open Text

Open Text is the market leader in providing Enterprise Content Management (ECM) solutions that bring together people, processes and information in global organizations. Throughout its history, Open Text has matched its tradition of innovation with a track record of financial strength and growth. Today, the company supports more than 17 million seats across 13,000 deployments in 67 countries and 12 languages worldwide. For more information on Open Text, go to: www.opentext.com

Trademark

Copyright © 2004 by Open Text Corporation. LIVELINK, LIVELINK FOR COMMUNITIES OF PRACTICE and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.

Release Disclaimer

This news release may contain forward-looking statements relating to the success of any of the Company s strategic initiatives, the Company s growth and profitability prospects, the benefits of the Company s products to be realized by customers, the Company s position in the market and future opportunities therein, the deployment of Livelink and our other products by customers, and future performance of Open Text Corporation. Forward-looking statements may also include, without limitation, any statement relating to future events, conditions or circumstances. Forward-looking statements in this release are not promises or guarantees and are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the Form 10-K for the year ended June 30, 2002, and Form 10-Q for the quarters ended March 31, 2003, June 30, 2003, September 30, 2003, December 31, 2003 and March 31, 2004. You should not place undue reliance upon any such forward-looking statements, which are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

For more information, please contact

Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com

Richard Maganini
Open Text Corporation
1-847-961-0662
rmaganin@opentext.com