Open Text Launches Enterprise Instant Messaging for Livelink

Secure, Trackable IM Aimed at Corporate Governance Compliance -- Offers Instant Communication and the Ability to See the Online Presence of Co-Workers

New York, AIIM Expo 2004 - 2004-03-10 - Open Text Corporation (Nasdaq: OTEX, TSX: OTC), provider of Livelink®, the leading collaboration and content management software for the global enterprise, today announced enterprise-wide instant messaging (IM) for Livelink. The solution, called Livelink Instant Messenger, offers customers instant communication, the ability to see if co-workers are online and the option of retaining IM content, a critical need for corporate governance compliance. Open Text announced the news at the AIIM Expo 2004 Conference, underway this week in New York City.

Recent courtroom verdicts and continuing prosecutions for corporate wrongdoing make it clear that companies need policies and practices for managing e-mails, instant messaging and other content in order to comply with corporate governance laws. Livelink Instant Messenger offers the ability to retain and track IM content, providing a record of electronic communication for legal and regulatory requirements. Once retained, IM content becomes fully indexed and auditable, so users can search in Livelink to retrieve specific information. This capability improves knowledge management by giving companies a way to capture useful content in IM and make it searchable as part of a company s corporate knowledge repository.

Livelink Instant Messenger also offers improved security over IM solutions used by consumers. Embedded in Open Text s Livelink suite, Livelink Instant Messenger is deployed inside the firewall, and utilizes SSL to encrypt information both inside and outside the firewall.

The instant communication of IM is the perfect tool for online collaboration in the enterprise but it has come with risks, said Anik Ganguly, Executive Vice President of Products at Open Text. Managers in large companies are using IM offerings that are available widely to consumers. These solutions offer neither security, nor the ability to retain information for compliance purposes, and that presents a major risk for customers. With Livelink Instant Messenger, companies can have their cake and eat it too. Customer s also gain a new way to feed the organization s knowledge base by retaining useful ideas shared in IM, as a byproduct of collaboration.

Livelink Instant Messenger enhances collaboration by displaying the online presence of co-workers when users are navigating in Livelink. Users are able to see when a colleague is available and either IM, e-mail or call that person to ask a question or discuss an issue. Livelink Instant Messenger lets users create their own lists of co-workers for online presence or create project team lists, so team members can stay in close communication. The solution also lets users host spontaneous virtual meetings from IM in a public conference room, and lets project managers create and host regular chat sessions for team members in project conference rooms.

Livelink Instant Messenger will be available March 15 and works with Livelink 9.1.0 SP4 and 9.2 SP1 on all supported platforms. For more information, go to: www.opentext.com/products/livelink/enterprise-server/news.html

Open Text is demonstrating Livelink Instant Messenger at AIIM Expo 2004 in booth 1037. For more information on Open Text at AIIM, go to www.opentext.com/events/event.html?id=35341

About Open Text and Livelink

Open Text is the market leader in providing Enterprise Content Management (ECM) solutions that bring together people, processes and information in global organizations. Since launching the world's first Internet search engine and the first Web-based enterprise collaboration and knowledge management software, Open Text has continued its leadership in providing global enterprises with innovative and effective solutions. Throughout its history, Open Text has matched its tradition of innovation with a track record of financial strength and growth. Today, the company supports fifteen million seats across 10,000 deployments in 31 countries and 12 languages worldwide. Open Text s flagship product, Livelink® seamlessly combines collaboration with content management, helping organizations transform information into knowledge to provide the foundation for innovation, compliance and accelerated growth. For more information on Open Text and Livelink, go to: www.opentext.com and www.opentext.com/livelink.

Trademark

Copyright © 2004 by Open Text Corporation. LIVELINK and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.

Release Disclaimer

This news release may contain forward-looking statements relating to the success of any of the Company s strategic initiatives, the Company s growth and profitability prospects, the benefits of the Company s products to be realized by customers, the Company s position in the market and future opportunities therein, the deployment of Livelink and our other products by customers, and future performance of Open Text Corporation. Forward-looking statements may also include, without limitation, any statement relating to future events, conditions or circumstances. Forward-looking statements in this release are not promises or guarantees and are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the Form 10-K for the year ended June 30, 2002, and Form 10-Q for the quarters ended March 31, 2003, June 30, 2003 and September 30, 2003. You should not place undue reliance upon any such forward-looking statements, which are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

For more information, please contact

Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com

Richard Maganini
Open Text Corporation
1-847-961-0662
rmaganin@opentext.com