U.S. Equal Employment Opportunity Commission Deploys Livelink

Supports Compliance With Federal Government Mandate for Electronic Information Management

Chicago, Il - 2003-09-29 - Open Text Corporation (Nasdaq: OTEX, TSX: OTC), provider of Livelink®, the leading collaboration and content management software for the global enterprise, today announced that the U.S. Equal Employment Opportunity Commission (EEOC) has deployed Livelink as a first step in complying with the Federal Government Paperwork Elimination Act (GPEA) pertaining to electronic information management and process streamlining of its internal business processes.

The implementation of a new information system to manage and track correspondence using Livelink software is a first step in our overall strategy to meet the requirements of the Government Paperwork Elimination Act (GPEA) and to achieving Electronic Government. GPEA and E-gov require us to convert paper documents into electronic format that can be stored, accessed, and retrieved on-line and to streamline business processes wherever practicable. Using Livelink, we successfully accomplished these objectives for a specific function. In the future, we plan to expand the electronic document management and record keeping solution to other operations or functions for reducing paperwork, automating manual processes, and preserving our critical information, said Sallie Hsieh, CIO, Equal Employment Opportunity Commission.

Headquartered in Washington, D.C., the EEOC coordinates all federal equal employment opportunity regulations, practices, and policies through the operations of 51 field offices nationwide. The Commission interprets and enforces employment discrimination laws, monitors the federal sector employment discrimination program, provides funding and support to state and local Fair Employment Practices Agencies (FEPAs), and sponsors outreach and technical assistance programs.

EEOC's interface with the public, the White House, Congress, and other federal agencies is supported heavily through the effective management of correspondence. EEOC receives an average of more than 4000 pieces of controlled correspondence per year including letters addressed to the Chair and inquiries from the White House, Congress, and other federal agencies. These requests, along with all EEOC responses and actions, need to be assigned, controlled and tracked electronically wherever practicable, in compliance with GPEA.

To support federal requirements for electronic information management, Open Text Affinity Partner, Momentum Systems Inc., designed and implemented an integrated solution for tracking these inquiries and correspondence coming into the EEOC from the public, members of Congress, White House, other EEOC offices and government Agencies.

Facilitating the electronic storage, sharing and management of critical EEOC information and processes, Livelink serves as the foundation for the correspondence tracking system. Introduced as a pilot project over a year ago, the Livelink solution manages all correspondence information electronically. It automatically generates editable form letter replies to inquiries and uses Livelink workflow functionality to establish an automated, online business process for making certain that inquiry responses are forwarded to and handled by the appropriate people within a predetermined amount of time.

The EEOC s correspondence management solution consists primarily of processing and tracking all of the activities generated via incoming correspondence, said Todd Neven, President of Momentum Systems. Addressing these business process areas required the technology to ensure that incoming correspondence is digitally converted and then outgoing correspondence is prepared, tracked and stored in an efficient, effective and economical manner. Our extensive experience with Livelink provided us with a unique understanding of how best to deliver the EEOC s requirements.

Government agencies like the EEOC are demanding the kinds of functionality Livelink delivers to enable them to streamline standard business processes and generate efficiencies through the routine operation of day-to-day activities, said Bill Forquer, Executive Vice President of Global Marketing at Open Text. Correspondence management plays a considerable role in the EEOC s ability to accomplish its overall mission successfully and within budget.

About Momentum Systems

Momentum Systems Inc., established in 1993 and based in Arlington, Virginia, is a professional services company specializing in information technology and lifecycle consulting. The company s professional services represent end-to-end business initiatives, including need analysis, process re-engineering, systems integration, software design, training, and support. Momentum Systems lifecycle consulting takes a holistic approach to problems, with an understanding that information systems are valuable business assets only after they are properly designed and interconnected. With this focus, Momentum Systems deploys knowledge management solutions that leverage the intrinsic knowledge base of organizations. The company s strategic software partners, including Open Text, Oracle, and Macromedia, lead their respective markets.

About Livelink

Livelink is a leading software product in enterprise content management (ECM) for the global enterprise. Its richly-featured enterprise services are based upon a unique combination of integrated collaboration and knowledge management tools which include virtual team collaboration, business process automation, enterprise group scheduling, document and image management, and information retrieval services, all tightly integrated into a solution that is easily customized and extended. Livelink is essential to the effective management and development of communities of interest that span organizations and industries. For everything from the creation of complex e-community relationships to the automation of simple e-business processes, Livelink delivers true dynamic collaboration between individuals, organizations and large trading communities. Livelink servers are fully Web-based and open-architected to ensure rapid deployment and easy access to its full functionality through a standard Web browser. For more information, visit www.opentext.com/livelink/.

About Open Text

Since 1991, Open Text Corporation has delivered innovative ECM software that brings people together to share knowledge, achieve excellence, deliver innovation, and enhance processes. Its legacy of innovation began with the successful deployment of the world s first search engine technology for the Internet. Today, as the leading global supplier of collaboration and content management software for the enterprise, Open Text supports fifteen million seats across 10,000 corporate deployments in 31 countries and 12 languages throughout the world. As a publicly traded company, Open Text manages and maximizes its resources and relationships to ensure the success of great minds working together. For more information, visit www.opentext.com.

Trademark

Copyright © 2003 by Open Text Corporation. LIVELINK and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.

Release Disclaimer

This news release may contain forward-looking statements relating to the success of any of the Company s strategic initiatives, the Company s growth and profitability prospects, the benefits of the Company s products to be realized by customers, the Company s position in the market and future opportunities therein, the deployment of Livelink and our other products by customers, and future performance of Open Text Corporation. Forward-looking statements may also include, without limitation, any statement relating to future events, conditions or circumstances. Forward-looking statements in this release are not promises or guarantees and are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the Form 10-K for the year ended June 30, 2002, and Form 10-Q for the quarter ended March 31, 2003. You should not place undue reliance upon any such forward-looking statements, which are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

For more information, please contact

Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com

Richard Maganini
Open Text Corporation
1-847-961-0662
rmaganin@opentext.com