U.S. National Archives and Records Administration Selects Open Text and Impact Innovations

Livelink-based Application to Save Time in Locating National Resources

Chicago, IL. - 2002-12-12 - Open Text Corporation (Nasdaq: OTEX, TSX: OTC), provider of Livelink®, the leading collaboration and knowledge management software for the global enterprise, and Impact Innovations Group today announced their joint efforts in developing a Livelink-based application for the United States National Archives and Records Administration (NARA). The application, called the Master Location Register (MLR), has been specifically created for tracking information about the storage location of a significant segment of the important archival records in NARA's custody.

An independent federal agency, NARA oversees the management of all federal records and ensures ready access to essential information. By identifying, protecting, and helping people to use the invaluable records of America's past, NARA plays a unique and central role in preserving the U.S. nation's history and democratic traditions.

"One of the primary requirements for developing the MLR was that we needed to identify and utilize a commercially available technology with components demonstrated to be both functional and extensible," said Jay Eigenbrode, Project Manager, National Archives and Records Administration. "After a substantive market search, Livelink was clearly the best suited for meeting our requirements."

Internal to NARA, the MLR places key information regarding the location of archived items at the fingertips of NARA staff. The MLR leverages Livelink's secure information retrieval to enable NARA to enhance customer service and respond more quickly and efficiently to inquiries from government agencies and members of the public.

NARA archivists will utilize the Livelink-based MLR to locate and track the physical movement of textual holdings in its two primary locations. Buildings in Washington, DC and College Park, MD house in excess of 1,606,000 cubic feet of records. Requiring an application to track the physical location of approximately 1.4 million containers at these two locations, NARA's MLR is the major application for the management and physical control of the textual records in the two buildings.

Working together, Open Text and Impact Innovations, a leading provider of IT support and management, built on the functionality of Livelink to address NARA's specific database and legacy requirements. "NARA required very powerful search and retrieval functionality and we're pleased with the Livelink application," said John Evans, Senior Technical Leader, Impact Innovations Group. "We were able to successfully tailor the Livelink product to enable our client to more effectively plan and manage the physical movement of the millions of records for which they are responsible."

Following a request for information, NARA archivists will be able to use the MLR to quickly search for the physical location of the relevant resource and determine physical space usage to plan and manage the physical movement of records.

"Combining Livelink's robust functionality with Impact Innovations' expertise with government clients, we have been able to create a key application for NARA to enhance the organization's effectiveness and simplify its search processes," said Mike Farrell, Executive Vice President of Global Sales and Marketing, Open Text. "As federal and government agencies strive to cut costs and improve efficiency, more and more federal and government agencies are realizing the value on investment that Livelink delivers."

About Livelink

Livelink is the leader in collaboration and knowledge management for the global enterprise. Its richly-featured enterprise services include virtual team collaboration, business process automation, enterprise group scheduling and information retrieval services, all tightly integrated into a solution that is easily customized and extended. Livelink is essential to the effective management and development of communities of interest that span organizations and industries. For everything from the creation of complex e-community relationships to the automation of simple e-business processes, Livelink delivers true dynamic collaboration between individuals, organizations and large trading communities. Livelink servers are fully Web-based and open-architected to ensure rapid deployment and easy access to its full functionality through a standard Web browser. For more information, visit www.opentext.com/livelink/.

About Open Text

Since 1991, Open Text Corporation has delivered innovative software that brings people together to share knowledge, achieve excellence, deliver innovation, and enhance processes. Its legacy of innovation began with the successful deployment of the world s first search engine technology for the Internet. Today, as the leading global supplier of collaboration and knowledge management software for the enterprise, Open Text supports six million seats across 4,500 corporations in 31 countries and 12 languages throughout the world. As a publicly traded company, Open Text manages and maximizes its resources and relationships to ensure the success of great minds working together. For more information, visit www.opentext.com.

Trademark

Copyright © 2002 by Open Text Corporation. LIVELINK, LIVELINK MEETINGZONE, FIRST CLASS and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.

Release Disclaimer

This news release may contain forward-looking statements relating to the deployment of Livelink and Livelink MeetingZone by customers, and future performance of Open Text Corporation. Forward-looking statements are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the final prospectus for the Company's initial public offering of common stock in January 1996, Form 10-K for the years ended June 30, 1996, June 30, 1997, June 30, 1998, June 30, 2002, and Form 10-Q for the quarter ended September 30, 2002. Forward-looking statements are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

For more information, please contact

Ricki Henschel
Director, Corporate Development
Impact Innovations Group
+1-703-287-7481
ricki.henschel@impactinnovations.com

Ken Newcomer
Vice President, Strategic Marketing
Impact Innovations Group
+1-703-762-7025
ken.newcomer@impactinnovations.com

Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com

Richard Maganini
Open Text Corporation
1-847-961-0662
rmaganin@opentext.com