American Water Works Association Selects Livelink for Knowledge Management

Collaboration and Improved Information Management Helps Association Maximize Resources

Chicago, IL - 2002-09-05 - Open Text Corporation (Nasdaq: OTEX; TSX: OTC), provider of Livelink®, the leading collaboration and knowledge management software for the global enterprise, announced today that the American Water Works Association (AWWA), a nonprofit scientific and educational society dedicated to drinking water quality and supply, has selected Livelink as a central platform to manage the organization's large repository of research and other information. Livelink is giving AWWA staff new ways to access information and collaborate on projects.

Founded in 1881, the AWWA is the authoritative resource for knowledge, information and advocacy for drinking water quality in North America and around the world. Over the years, the organization has developed a huge bank of knowledge, both by collecting information from and serving as a resource to its 56,000 members treatment plant operators, scientists, environmentalists, manufacturers, academicians and regulators, as well as more than 4,000 utilities that supply water to roughly 180 million people in North America. The AWWA also manages leading industry conferences and seminars, and publishes a wide range of technical and scientific content for the industry, including books, periodicals, videos and CDs.

Before adopting Livelink, the AWWA struggled to manage its information, which was spread across multiple repositories and maintained in different formats. Finding the right information became difficult and time consuming because there was no easy way to search for information spread across the organization.

"Serving as a central resource for knowledge and research has always been an important part of the AWWA's mission," said Roberta Herman, Chief Information Officer for the AWWA. "We chose Livelink because it offered an easy-to-use, Web-based platform that could serve as a central repository for all of our information. Livelink also provides advanced search functions, making it easy for staff to find information quickly. Improving the way we manage and share information has made a tremendous difference in our overall operations."

The AWWA has also improved staff and member collaboration through Livelink, according to Herman. The Web-based platform makes communication easier among staff and members, and features such as built-in workflows provide a routine way of sharing information and gathering input on documents or other content. The AWWA is training more of its 170 staff members on Livelink and will also train several hundred of its more than 5,000 member volunteers.

"The AWWA serves as the knowledge base for an industry that manages one of our most important resources our water supply," said Mike Farrell, Executive Vice President of Global Sales and Marketing, Open Text. "Faced with the challenge of serving a large industry with a limited staff, the AWWA is successfully using knowledge management to help people work more efficiently and to ensure the organization can accomplish its mission."

About Livelink

Livelink is the leader in collaboration and knowledge management for the global enterprise. Its richly-featured enterprise services include virtual team collaboration, business process automation, enterprise group scheduling and information retrieval services, all tightly integrated into a solution that is easily customized and extended. Livelink is essential to the effective management and development of communities of interest that span organizations and industries. For everything from the creation of complex e-community relationships to the automation of simple e-business processes, Livelink delivers true dynamic collaboration between individuals, organizations and large trading communities. Livelink servers are fully Web-based and open-architected to ensure rapid deployment and easy access to its full functionality through a standard Web browser. For more information, visit www.opentext.com/livelink/.

About American Water Works Association

AWWA is the authoritative resource for knowledge, information, and advocacy to improve the quality and supply of drinking water in North America and beyond. AWWA is the largest organization of water professionals in the world. AWWA advances public health, safety and welfare by uniting the efforts of the full spectrum of the drinking water community. Through our collective strength we become better stewards of water for the greatest good of the people and the environment.

About Open Text

Since 1991, Open Text Corporation has delivered innovative software that brings people together to share knowledge, achieve excellence, deliver innovation, and enhance processes. Its legacy of innovation began with the successful deployment of the world's first search engine technology for the Internet. Today, as the leading global supplier of collaboration and knowledge management software for the enterprise, Open Text supports six million seats across 4,500 corporations in 31 countries and 12 languages throughout the world. As a publicly traded company, Open Text manages and maximizes its resources and relationships to ensure the success of great minds working together. For more information, visit www.opentext.com.

Trademark

Copyright © 2002 by Open Text Corporation. LIVELINK, LIVELINK MEETINGZONE, and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.

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This news release may contain forward-looking statements relating to the deployment of Livelink and Livelink MeetingZone by customers, and future performance of Open Text Corporation. Forward-looking statements are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the final prospectus for the Company's initial public offering of common stock in January 1996, Form 10-K for the years ended June 30, 1998, June 30, 1999, June 30, 2000, and June 30, 2001, and Form 10-Q for the quarters ended September 30, 2001, December 31, 2001 and March 31, 2002. Forward-looking statements are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

For more information, please contact

Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com

Richard Maganini
Open Text Corporation
1-847-961-0662
rmaganin@opentext.com