Deloitte Consulting Chooses Open Text's Livelink for Collaboration and Knowledge Management

Chicago, IL - 2002-08-14 - Open Text Corporation (Nasdaq: OTEX; TSE: OTC), provider of Livelink®, the leading collaboration and knowledge management software for the global enterprise, announced today that Deloitte Consulting, one of the world's leading consulting firms, has purchased and successfully installed Livelink for its Melbourne, Australia outsourcing service center. Deloitte Consulting has deployed Livelink across its intranet, enabling collaboration between work groups at multiple sites associated with activities at the Melbourne service center. The initiative is intended to improve service to clients by enabling and encouraging the knowledge sharing, centralization, and workflows associated with projects and application support work undertaken by the service center. Through improved access to information, service center practitioners will be able to personalize content while capturing and synthesizing knowledge in real time across project teams.

Deloitte Consulting's Melbourne service center presently supports approximately 80 applications and executes around 90 concurrent projects on an ongoing basis. The service center has grown rapidly since Deloitte Consulting won the Telstra ERP Bundle Contract in March 2001. The organization's ability to capture, update, and track the necessary documentation is critical to meeting service level agreement targets and for effectively managing associated projects. Deloitte Consulting has set a goal to complete CMM[1] accreditation to Level 3 for the Melbourne service center. It expects the document management and process enhancement coming from Livelink to provide much of the process for complying with the model s requirements.

David Fothergill, director with Deloitte Consulting, said, "We required a solution that could marry strategy to technology, drive complex change rapidly, and consistently handle the sheer volume and scale of activity in the service center. We evaluated other vendors and found that Open Text met all our criteria for management of the knowledge chain while price and performance were competitive."

Livelink will provide Deloitte Consulting with a Web-based knowledge management infrastructure with rules-based workflow capability and automated document version control, enabling the organization to track service level agreement compliance. Livelink manages objects in addition to documents, incorporates automated archiving and storage of documents, and includes an interface to an e-mail facility. Users will have ready access to online reference documents and will benefit from increased management provided by document version control as well as full text search.

Deloitte Consulting's outsourcing service line in Australia and New Zealand has service centers in Melbourne, Brisbane, and Petone (near Wellington) in New Zealand, which presently service approximately 50 clients. The Telstra contract is the largest account, a five-year application maintenance and development outsourcing contract that started in March 2001. The needs of this contract were a prime focus for the software selection team. Livelink will support a diversity of skill sets and functions that Deloitte Consulting handles for Telstra including a payroll system for around 45,000 employees; corporate data warehousing systems; and a range of mini-applications for budgeting, financial, and legal purposes.

"By choosing Livelink for the Melbourne service center, Deloitte Consulting has recognized the ROI that our collaboration and knowledge management software will provide," says John Shackleton, Open Text president. "Livelink's open architecture offers a framework to bring together collaborative interactions, business processes, and applications that allow Deloitte Consulting to provide a single point of access to both content and other mission-critical business information used in this large service center."

Through its open architecture, Livelink will integrate project management software from Primavera, a leading provider of comprehensive project management, control, and execution software, and Siebel 7, the latest release of Siebel eBusiness Applications from Siebel Systems, the world's leading provider of eBusiness applications software, for customer relationship management. This integrated Livelink-based application will give Deloitte Consulting a comprehensive capability to be able to satisfy the requirements of the Software Engineering Institute's CMM, which requires a high degree of consistency in methods in place in an organization. "Livelink will undoubtedly standardize the way we conduct our business, replacing disparate islands of knowledge with a comprehensive collaboration and knowledge management solution. Its ability to scale and handle our diversity of applications in our operation was critical to Livelink being selected as our platform of choice," Mr Fothergill added.

[1] CMM the Capability Maturity Model is a methodology developed specifically for software management in order to ensure consistent quality delivery of software. CMM has become an industry-recognized framework used to guide the transformation of application development organizations. It is based on a concept of process maturity evolution. It was developed and initially published in 1986 by the Software Engineering Institute (SEI) at Carnegie Mellon University in Pittsburgh, Pennsylvania.

About Livelink

Livelink is the leader in collaboration and knowledge management for the global enterprise. Its richly-featured enterprise services include virtual team collaboration, business process automation, enterprise group scheduling and information retrieval services, all tightly integrated into a solution that is easily customized and extended. Livelink is essential to the effective management and development of communities of interest that span organizations and industries. For everything from the creation of complex e-community relationships to the automation of simple e-business processes, Livelink delivers true dynamic collaboration between individuals, organizations and large trading communities. Livelink servers are fully Web-based and open-architected to ensure rapid deployment and easy access to its full functionality through a standard Web browser. For more information, visit www.opentext.com/livelink/.

About Open Text

Since 1991, Open Text Corporation has delivered innovative software that brings people together to share knowledge, achieve excellence, deliver innovation, and enhance processes. Its legacy of innovation began with the successful deployment of the world s first search engine technology for the Internet. Today, as the leading global supplier of collaboration and knowledge management software for the enterprise, Open Text supports six million seats across 4,500 corporations in 31 countries and 12 languages throughout the world. As a publicly traded company, Open Text manages and maximizes its resources and relationships to ensure the success of great minds working together. For more information, visit www.opentext.com.

About Deloitte Consulting

Deloitte Consulting is one of the world's leading management consulting firms, and is uniquely known for its straightforward approach to solving today's most complex business challenges. eloitte Consultants work hand-in-hand with clients to improve business performance, drive shareholder value, and create competitive advantage. The firm has 15,000 professionals in 33 countries, and serves more than one-third of the companies in the Global Fortune® 500. It is the only onsulting firm with five straight appearances on Fortune Magazine's list of "100 Best Companies to Work for in America." Deloitte Consulting can be found on the Internet at http://www.dc.com/.

Trademark

Copyright © 2002 by Open Text Corporation. LIVELINK, LIVELINK MEETINGZONE, and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.

"Deloitte Consulting," and the "Deloitte Consulting logo," are trademarks or registered trademarks of Deloitte Consulting or its affiliates. All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only. CyberSource is a registered trademark of CyberSource Corporation in the US and other countries.

Release Disclaimer

This news release may contain forward-looking statements relating to the deployment of Livelink by customers, and future performance of Open Text Corporation. Forward-looking statements are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the final prospectus for the Company's initial public offering of common stock in January 1996, Form 10-K for the years ended June 30, 1998, June 30, 1999, June 30, 2000, and June 30, 2001, and Form 10-Q for the quarters ended September 30, 2001, December 31, 2001 and March 31, 2002. Forward-looking statements are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

For more information, please contact

Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com

Richard Maganini
Open Text Corporation
1-847-961-0662
rmaganin@opentext.com