Britannia Airways Takes Off With Livelink

Reduces Delays and Passenger Frustration with Open Text's Collaboration and Knowledge Management Solution

London, UK - 2002-08-06 - Open Text Corporation (Nasdaq: OTEX, TSX: OTC), provider of Livelink®, the leading collaboration and knowledge management software for the global enterprise, today announced Britannia Airways developed a cabin crew briefing system based on Livelink. Making extensive use of Livelink's robust collaboration and knowledge management solution, the Web-based system reduces delays and passenger frustration by improving the flow of information to flight crews.

Britannia Airways, the world's leading holiday airline, selected Livelink to provide Internet access to critical flight information. Livelink's Web-based architecture facilitates the flow of information and enables Britannia Airways to prepare and brief cabin crew staff at anytime of the day, anywhere in the world without having to rely on print hardcopies.

"Timeliness is the key to remaining competitive and profitable in the airline industry," said John Gough, Programme Manager e-Commerce, Britannia Airways. "Every extra minute we have to spend reading through flight and staff roster changes, is another minute we are not in the air and another minute the airline is not being profitable. Livelink provides the capabilities we require to run as efficiently and productively as possible."

Britannia Airways realizes substantial return on its investment in Livelink through a variety of tangible and intangible benefits:

• automated routine administrative tasks reduce paper costs
• standardized electronic workflows speed approval processes
• ease-of-use keeps end-user training cost-effective
• discussion forums allow staff to efficiently communicate duty and schedule changes

Livelink facilitates Britannia Airways' compliance with existing legal statutes requiring airlines to brief cabin crews prior to departure. As the organization's information portal, Livelink serves as a front-end gateway, providing pilots and cabin crew with access to scheduled flight information, such as special meal requirements, in-flight duty-free promotions, staff schedules and safety information regulated by the Civil Aviation Authority (CAA). The CAA is the United Kingdom's independent aviation regulator, with all civil aviation regulatory functions (economic regulation, airspace policy, safety regulation and consumer protection) integrated within a single specialist body.

"The security that effective knowledge sharing provides has become critical to all airlines. With Livelink, Britannia Airways has the knowledge management and collaboration tools necessary to keep staff informed with accurate information in real-time, as soon as it becomes available," said Mike Farrell, Executive Vice President of Global Sales and Marketing, Open Text. "We look forward to building on the successes we've already achieved with Britannia Airways."

About Livelink

Livelink is the leader in collaboration and knowledge management for the global enterprise. Its richly-featured enterprise services include virtual team collaboration, business process automation, enterprise group scheduling and information retrieval services, all tightly integrated into a solution that is easily customized and extended. Livelink is essential to the effective management and development of communities of interest that span organizations and industries. For everything from the creation of complex e-community relationships to the automation of simple e-business processes, Livelink delivers true dynamic collaboration between individuals, organizations and large trading communities. Livelink servers are fully Web-based and open-architected to ensure rapid deployment and easy access to its full functionality through a standard Web browser. For more information, visit www.opentext.com/livelink/.

About Open Text

Since 1991, Open Text Corporation has delivered innovative software that brings people together to share knowledge, achieve excellence, deliver innovation, and enhance processes. Its legacy of innovation began with the successful deployment of the world's first search engine technology for the Internet. Today, as the leading global supplier of collaboration and knowledge management software for the enterprise, Open Text supports six million seats across 4,500 corporations in 31 countries and 12 languages throughout the world. As a publicly traded company, Open Text manages and maximizes its resources and relationships to ensure the success of great minds working together. For more information, visit www.opentext.com.

Trademark

Copyright © 2002 by Open Text Corporation. LIVELINK, LIVELINK MEETINGZONE, and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.

Release Disclaimer

This news release may contain forward-looking statements relating to the deployment of Livelink and Livelink MeetingZone by customers, and future performance of Open Text Corporation. Forward-looking statements are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the final prospectus for the Company's initial public offering of common stock in January 1996, Form 10-K for the years ended June 30, 1998, June 30, 1999, June 30, 2000, and June 30, 2001, and Form 10-Q for the quarters ended September 30, 2001, December 31, 2001 and March 31, 2002. Forward-looking statements are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

For more information, please contact

Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com

Richard Maganini
Open Text Corporation
1-847-961-0662
rmaganin@opentext.com