The Region of Peel Chooses Open Text's Livelink

Toronto Area Municipality Selects Livelink for Enterprise Collaboration and Knowledge Management

Waterloo, ON - 2002-05-28 - Open Text Corporation (Nasdaq: OTEX, TSE: OTC), provider of Livelink®, the leading collaboration and knowledge management software for the global enterprise, today announced that the Region of Peel (a Regional Municipality of one million citizens west of Toronto, Ontario) has selected Open Text's Livelink to enhance and further extend its commitment to delivering effective government services economically through technology.

In March of 2001, the Region of Peel selected iRIMS , Open Text's records management solution, to fulfill its corporate records requirements. At the same time the Region of Peel began three separate pilot projects using Livelink to manage its electronic information as a whole. Livelink was deployed at the Region of Peel and was evaluated to meet the requirements of the following business units within the organization:

• Children's Services: Livelink is used to securely store, search, retrieve and edit the case files of Children's Services, helping to provide high quality child care services through more efficient and accurate information management.
  
  
• Financial Services: Livelink electronic workflow speeds processes for procurement awards, reducing internal approval processes to one to two days. Previous paper-based processes required four to five days.
  
  
• Public Health Services: Livelink helps ensure quality health services by managing and auditing the process of inspecting vaccine refrigeration by health care providers in the Region.
  
  

"Open Text delivers the combination of trusted content, collaborative capabilities, and knowledge sharing functionality that government organizations require to accomplish their goals," said Mike Farrell, Executive Vice President of Global Sales & Marketing, Open Text. "The purchase of Livelink was a natural next-step given the success the Region achieved in its pilot programs."

The Region of Peel views leading edge technology, like Livelink and its records management solution, as essential to efficient and cost-effective program and service delivery. The Region's solution demonstrates how Livelink's collaboration and knowledge management functionality can be integrated with iRIMS to provide a robust and highly secure records management solution that is U.S Department of Defense 5015.2 certified.

"Open Text provided us with the means to satisfy multiple applications within various departments of the organization. As a result of selecting the scalable Web-based platform architecture of Livelink, we are confident that it will not only be able to continue to satisfy our pilot areas, but that further applications will be enabled using Livelink to service many other needs," said Mike Proudlock, Manager of Corporate Project Development at the Region of Peel. "The fact that Open Text has a unified technology in Livelink and iRIMS to manage the lifecycle of content that is created, whether physical documents or electronic information, provides us with the means to achieve sound records management practices at the same time."

About Livelink

Livelink is the leader in collaboration and knowledge management for the global enterprise. Its richly-featured enterprise services include virtual team collaboration, business process automation, enterprise group scheduling and information retrieval services, all tightly integrated into a solution that is easily customized and extended. Livelink is essential to the effective management and development of communities of interest that span organizations and industries. For everything from the creation of complex e-community relationships to the automation of simple e-business processes, Livelink delivers true dynamic collaboration between individuals, organizations and large trading communities. Livelink servers are fully Web-based and open-architected to ensure rapid deployment and easy access to its full functionality through a standard Web browser. For more information, visit www.opentext.com/livelink/.

About Open Text

Since 1991, Open Text Corporation has delivered innovative software that brings people together to share knowledge, achieve excellence, deliver innovation, and enhance processes. Its legacy of innovation began with the successful deployment of the world s first search engine technology for the Internet. Today, as the leading global supplier of collaboration and knowledge management software for the enterprise, Open Text supports five million users across 4,500 corporations in 31 countries and 12 languages throughout the world. As a publicly traded company, Open Text manages and maximizes its resources and relationships to ensure the success of great minds working together. For more information, visit www.opentext.com.

Trademark

Copyright © 2002 by Open Text Corporation. LIVELINK and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.

Release Disclaimer

This news release may contain forward-looking statements relating to the deployment of Livelink by customers, and future performance of Open Text Corporation. Forward-looking statements are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the final prospectus for the Company's initial public offering of common stock in January 1996, Form 10-K for the years ended June 30, 1998, June 30, 1999, June 30, 2000, and June 30, 2001, and Form 10-Q for the quarters ended September 30, 2001 and December 31, 2001. Forward-looking statements are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

For more information, please contact

Richard Maganini
Director, Public Relations
Open Text Corporation
847/267-9332
rmaganin@opentext.com

Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com