Ion Global Chooses Livelink for Enterprise-Wide Interactive Knowledge Exchange
Aggregating Corporate Knowledge and Expertise to Drive Superior Customer Service
Chicago, IL - 2002-05-13 - Open Text Corporation (Nasdaq: OTEX, TSE: OTC), provider of Livelink, the leading collaboration and knowledge management software for the global enterprise, today announced that Ion Global, Asia's leading e-business integrator and a wholly owned subsidiary of chinadotcom corporation (Nasdaq: CHINA), has successfully implemented Livelink® enterprise-wide.
Livelink powers Ion Global's Interactive Knowledge Exchange, a Web-based knowledge management platform that provides a collaborative learning environment across Ion Global's worldwide operations. Headquartered in Hong Kong, Ion Global has offices in 9 countries and boasts a customer base that includes many of the world's leading corporations, such as Mercedes Benz, ANZ Credit Cards, Cable & Wireless, Cathay Pacific, David Jones, GE, HSBC, Procter & Gamble, and Sony.
"Livelink meets our vision of leveraging advanced technology to create, support and enhance business applications for our customers," said Steve Murphy, Principal for Human Resources, Ion Global. "Intellectual property is mainstream to our business and having instant access to that knowledge will be critical in the years ahead."
Ion Global chose to implement Livelink after the organization's knowledge management team evaluated several software solutions based on the following criteria:
- Collaborative functionality the ability to aggregate and disseminate individual islands of knowledge
- Scalability and flexibility the ability to underpin its growth over the next five years, including the addition of new operations and service offerings; as well as,
- Price/performance, ease-of-use, vendor reputation and product maturity.
"We chose Livelink as a result of its robust, functional platform for knowledge sharing and its ability to scale with our business as the company grows. Livelink will help us drive productivity while enhancing our ability to service our clients even better," Mr Murphy said.
"As with many sizeable and emerging organizations, Ion Global's decision to implement Livelink was driven by its ability to combine robust collaborative functionality with practical tools for managing intellectual capital," said John Shackleton, President of Open Text. "Livelink will drive Ion Global's ability to create branded solutions faster and more efficiently by bringing together the best minds in the company and by placing the collective knowledge of the organization at the fingertips of all its employees."
About Livelink
Livelink is the leader in collaboration and knowledge management for the global enterprise. Its richly-featured enterprise services include virtual team collaboration, business process automation, enterprise group scheduling and information retrieval services, all tightly integrated into a solution that is easily customized and extended. Livelink is essential to the effective management and development of communities of interest that span organizations and industries. For everything from the creation of complex e-community relationships to the automation of simple e-business processes, Livelink delivers true dynamic collaboration between individuals, organizations and large trading communities. Livelink servers are fully Web-based and open-architected to ensure rapid deployment and easy access to its full functionality through a standard Web browser. For more information, visit www.opentext.com/livelink/.
About Ion Global
Announced in March 2001, Ion Global is the new name for Web Connection and its network of offices around the world. Established in Hong Kong in 1995 as Web Connection, Ion Global is a wholly owned subsidiary of chinadotcom corporation and offers e-business strategies and solutions for major corporations that recognize the power of the Internet as a business platform and customer relationship channel. Ion Global brings together a rare blend of core competencies strategy, user experience, technology and marketing which represents the core ingredients of a successful e-business solution. Ion Global has achieved an unparalleled Asian-based geographic footprint with global reach and has offices in Hong Kong, China, Singapore, Japan, Taiwan, Korea, Australia, USA and the UK. For more information, please visit www.ion-global.com.
About Open Text
Since 1991, Open Text Corporation has delivered innovative software that brings people together to share knowledge, achieve excellence, deliver innovation, and enhance processes. Its legacy of innovation began with the successful deployment of the world's first search engine technology for the Internet. Today, as the leading global supplier of collaboration and knowledge management software for the enterprise, Open Text supports five million users across 4,500 corporations in 31 countries and 12 languages throughout the world. As a publicly traded company, Open Text manages and maximizes its resources and relationships to ensure the success of great minds working together. For more information, visit www.opentext.com.
Trademark
Copyright © 2002 by Open Text Corporation. LIVELINK and OPEN TEXT are trademarks or registered trademarks of Open Text Corporation in the United States of America, Canada, the European Union and/or other countries. This list of trademarks is not exhaustive. Other trademarks, registered trademarks, product names, company names, brands and service names mentioned herein are property of Open Text Corporation or other respective owners.
Release Disclaimer
This news release may contain forward-looking statements relating to the deployment of Livelink by customers, and future performance of Open Text Corporation. Forward-looking statements are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the final prospectus for the Company's initial public offering of common stock in January 1996, Form 10-K for the years ended June 30, 1996, June 30,1997,June 30, 1998, June 30, 1999, June 30, 2000, and June 30, 2001, and Form 10-Q for the quarters ended September 30, 2001 and December 31, 2001. Forward-looking statements are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.
For more information, please contact
Richard Maganini
Director, Public Relations
Open Text Corporation
+1-847-267-9330 ext.4266
rmaganin@opentext.com
Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com
