Open Text Introduces Enhanced Livelink Records Management

First Solution to Fully Integrate Records Management, Knowledge Management and Collaborative Capabilities

Waterloo, ON - 2001-09-24 - Open Text Corporation (Nasdaq: OTEX, TSE: OTC), a worldwide leader in delivering collaborative commerce solutions, today announced the availability of Livelink Records Management , the first comprehensive, completely Web-based document and records management solution for the enterprise.

Livelink Records Management helps organizations better manage increasing volumes of information, comply with records management practices and policies, and to more cost-effectively integrate records management tools with other technologies designed to protect and use knowledge as a business asset. Livelink Records Management allows organizations to manage the lifecycle of all corporate records, to identify vital records, and to store these records electronically for backup and recovery.

"The volume of information generated today demands that organizations adopt effective records and knowledge management practices as part of their overall technology strategy," said Andrew Pery, Open Text's senior vice president of global marketing. "Livelink Records Management is a solution enabling organizations to more effectively address this challenge by integrating records management, knowledge management and collaboration tools while reducing the total cost of ownership for these functions."

This new solution not only makes it possible to manage the lifecycle of all electronic records in the Livelink repository including physical records such as compact discs and videos it also enables records managers and other users to apply Livelink®'s collaborative capabilities to records management processes and decision making, including the implementation of retention and disposition rules. Livelink Records Management tightly integrates records and knowledge management with collaborative capabilities, enabling organizations to derive more value from their investments in these systems. Livelink Records Management provides records management functionality via a standard Web browser, reducing costs associated with training and deployment.

Livelink Records Management provides the following capabilities:

• Establish records management classifications (file plans) and assign them to Livelink objects, including documents, folders, and compound documents. Inherit retention schedules and the records management classification from the parent folder or compound document.
• Create Record Series Identifiers (RSIs) and define a disposition schedule for each.
• Destroy electronic objects in Livelink at the end of their lifecycle based on retention and disposition rules.
• Perform disposition searches against Livelink objects to retrieve those records that are ready for disposition or archiving.
• Create special Livelink objects that represent physical media such as compact disks and videocassettes so their lifecycle can be managed in Livelink.
• Execute all user functions, such as viewing the records management details of a Livelink object, as well as all administrator functions, such as managing records management database tables, via Livelink's Web interface.
• Place a 'hold' on specific documents that are under discovery or government access requests so they may be preserved, even if they are scheduled for destruction.

"Any document that has content, context and structure be it physical or electronic is a record to be managed," said Richard Medina, Principal Analyst, Doculabs, Inc., an industry analyst and advisory firm. "The creation, sharing, maintaining and managing of those records is the domain of collaborative knowledge management. Open Text's commitment to integrating records management capabilities into a collaborative knowledge management platform is a logical and necessary action."

About Livelink Records Management

Livelink Records Management is integrated into Livelink's familiar Web-based interface, giving all users and administrators consolidated access to records management functions from a Web browser. By providing a common interface to access all forms of information, such as images, word processing documents, spreadsheets, e-mail and physical media like compact disks and videos, Livelink Records Management provides an automated system that removes the complexities of traditional electronic records management, improving ease of use. Livelink Records Management reduces the risks associated with audit and litigation by enabling corporations to track and dispose of records at the appropriate time and ensures that vital records are identified for backup and recovery purposes.

About Livelink

Livelink is a highly collaborative commerce and knowledge management application. Its richly-featured enterprise services include virtual team collaboration, business process automation, enterprise group scheduling and information retrieval services, all tightly integrated into a solution that is easily customized and extended. Livelink is essential to the effective management and development of communities of interest that span organizations and industries. For everything from the creation of complex e-community relationships to the automation of simple e-business processes, Livelink delivers true dynamic collaboration between individuals, organizations, and large trading communities. Livelink servers are fully Web-based and open-architected to ensure rapid deployment and easy access to its full functionality through a standard Web browser. For more information, visit www.opentext.com/livelink/

About Open Text

Open Text provides collaborative commerce solutions for e-business that enable users to extend and build CRM, SCM and ERP applications and allow them to work together within and across organizations. Open Text has pioneered the development of innovative intranet, extranet and e-business applications. Since creating one of the first search engines to index the World Wide Web, the Company has remained at the forefront of Internet-based technologies. Its solution family called Livelink enables individuals, teams, organizations, and global trading communities to collaborate on e-business applications that facilitate e-commerce and other transactions among Global 2000 organizations. For more information, visit www.opentext.com.

Editor's Note

Open Text is exhibiting this week at the Managing Electronic Records (MER) Conference in Chicago (Sept. 24-26) and next week at the conference hosted by ARMA International the Association for Information Management Professionals in Montreal (Sept. 30-Oct. 3) at Booth #1109. At both conferences, Open Text will demonstrate Livelink Records Management and executives are available for comment at both conferences by calling Margaret Dobbin at 519-888-7111 ext. 2410. For more information on MER, please visit http://www.opentext.com/events/event.asp?id=1092; and for more information on ARMA, please visit http://www.opentext.com/events/event.asp?id=1102.

Trademark

Copyright (C) 2001 by Open Text Corporation. Livelink and Open Text are trademarks or registered trademarks of Open Text Corporation. This list is not exhaustive. Other product and company names herein may be trademarks of their respective owners.

Release Disclaimer

This news release may contain forward-looking statements relating to the deployment of Livelink and Livelink Records Management by customers, and future performance of Open Text Corporation. Forward-looking statements are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the final prospectus for the Company's initial public offering of common stock in January 1996, Form 10-K for the years ended June 30, 1998, June 30, 1999, and June 30, 2000, and Form 10-Q for the quarters ended September 30, 2000, December 31, 2000 and March 31, 2001. Forward-looking statements are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

For more information, please contact

Julie Hause
Public Relations Coordinator
Open Text Corporation
+1-519-888-7111 ext. 2223
jhause@opentext.com

Margaret E. Dobbin
Director, Industry Analyst Relations
Open Text Corporation
+1-519-888-7111 ext.2410
mdobbin@opentext.com