Open Text and ActionPoint Drive Collaborative CRM and SCM Solutions For Michigan Gaming Control Board

Enterprise wide deployment helps meet auditing and compliance regulations

Waterloo, ON - 2000-11-30 - Open Text Corporation (Nasdaq:OTEX) (TSE:OTC), a worldwide leader in collaborative commerce solutions for e-business, today announced that the Michigan Gaming Control Board (MGCB) has deployed a joint Open Text and ActionPoint (Nasdaq:ACTP) solution enterprise wide.

Developed by Xerox Connect, the comprehensive collaborative commerce solution drives customer relationship management (CRM) and supply chain management (SCM) for MGCB.

MGCB licenses and regulates the conduct of private commercial casino gaming and oversees Native American casino operations in the state of Michigan. Requiring a solution that will help facilitate its government reporting responsibilities, MGCB has combined Livelink's(R) collaboration, workflow, search and retrieval features with Dialog Server's intelligent, dynamic Web interface. MGCB's enterprise wide solution:

  • Facilitates compliance with Freedom of Information Act (FOIA) (under FOIA guidelines citizens can access and review current gaming operations information)


  • Automates the capture of data for financial earnings reports and tax returns for auditing purposes


  • Offers casinos and gaming control offices a single point of access to customer and constituent data


  • Allows casino employees, suppliers and vendors to enter and update application information online and in real-time


According to Dave Kurt, Solutions Architect, Xerox Connect, "Open Text and ActionPoint applications are included in the broad portfolio of `proven technologies' we need to build world class e-business solutions. The unique architecture of both Livelink and Dialog Server has enabled us to integrate the two applications to deliver a single interface solution that will manage, validate, organize and store MGCB's confidential business critical information."

"MGCB required a simple, viable method of capturing large volumes of both electronic and paper-based data via the Web," said Nancy Horton, Deputy Director, Michigan Gaming Control Board. "The beauty of the Livelink/Dialog Server solution is that it enables MGCB to streamline administrative processing of employee applications, tax returns and supplier licenses by capturing, storing and organizing knowledge in a very structured and secure manner."

"MGCB has deployed an innovative enterprise wide solution that is extended to include casino employees, gaming control offices, federal agents, travelling inspectors, suppliers, vendors, and the general public," said Andrew Pery, Vice President of Global Marketing, Open Text. "Livelink and Dialog Server improve customer relationship management and supply chain management by facilitating secure access to auditing information, licensing, contract and application status, as well as information about public funds requested under the Freedom of Information Act."

This announcement follows the formation of a strategic alliance between Open Text and ActionPoint designed to integrate Open Text's Livelink with ActionPoint's Dialog Server.

About Dialog Server

ActionPoint's XML-based Dialog Server makes it easy for e-businesses to rapidly create and maintain smart, customized user interfaces for people-to-computer interactions. Dialog Server makes complex Web interactions faster, easier and very user friendly, incorporating intelligent features such as 'help me choose' situational advice; product configuration and decision-making guidance; and reflective questions that dynamically respond to user selections with pertinent follow-on questions. These custom dialogs ensure that users make appropriate selections that match their needs and choose only from valid options, making it easy for people to complete complex transactions unassisted. And, by pushing business logic that guides the interaction down to the browser, Dialog Server eliminates the delays associated with round trips to the server, turning every Web experience into a live interaction that happens in real time.

About Livelink

Livelink is a highly scaleable e-business application. Its richly- featured enterprise services include virtual team collaboration, business process automation, enterprise group scheduling and information retrieval services, all tightly integrated into a solution that is easily customized and extended. Livelink is essential to the effective management and development of communities of interest that span organizations and industries. For everything from the creation of complex e-community relationships to the automation of simple e-business processes, Livelink delivers true dynamic collaboration between individuals, organizations, and large trading communities. Livelink servers are fully Web-based and open-architected to ensure rapid deployment and easy access to its full functionality through a standard Web browser.

About Michigan Gaming Control Board

The Michigan Gaming Control Board was established in 1996 with the mission to license and regulate the conduct of private commercial casino gaming activities in Michigan in accordance with the Michigan Gaming Control & Revenue Act. As amended (Public Act 69 of 1997), they must also monitor the compliance of Native American casino operations in the state with applicable Tribal-State Gaming Compacts, in a fair, honest, and efficient manner. The board protects the best interests of the people of the State of Michigan by ensuring that casino gaming activities and operations are conducted in a lawful manner. For more information please visit http://www.state.mi.us/mgcb/.

About ActionPoint

ActionPoint, Inc. provides e-commerce interaction management software for Global 1000 organizations, government and net marketplaces. The ActionPoint Interaction Management System(TM) enables e-businesses to rapidly build and deploy dynamic and intelligent Web interfaces for action points -- interactions between people and e-commerce systems. It also streamlines the collection and transformation of mission-critical information -- received via the Web, email or as traditional paper-based documents -- and ensures delivery of this as validated and formatted e-content to enterprise or B2B process automation systems, triggering real-time fulfillment processes. For more information, visit the company's Web site at http://www.actionpoint.com.

Trademark

Copyright (C) 2000 by Open Text Corporation. Livelink and Open Text are trademarks or registered trademarks of Open Text Corporation. This list is not exhaustive. Other product and company names herein may be trademarks of their respective owners.

Release Disclaimer

This news release may contain forward-looking statements relating to the deployment of Livelink by customers, and future performance of Open Text Corporation. Forward-looking statements are subject to certain risks and uncertainties, and actual results may differ materially. These risks and uncertainties include, among others, risks involved in the completion and integration of acquisitions, the possibility of technical, logistical or planning issues in connection with deployments, the continuous commitment of the Company's customers and other risks detailed from time to time in the Company's filings with the Securities and Exchange Commission (SEC), including the final prospectus for the Company's initial public offering of common stock in January 1996, Form 10-K for the years ended June 30, 1998, June 30, 1999, and June 30, 2000, and Form 10-Q for September 30, 2000. Forward-looking statements are based on management's beliefs and opinions at the time the statements are made, and the Company does not undertake any obligations to update forward-looking statements should circumstances or management's beliefs or opinions change.

For more information, please contact

Greg Secord
Open Text Corporation
+1-519-888-7111 ext.2408
gsecord@opentext.com