Partners in this category are generally considered experts in specific application environments or industries. Working closely with our Global Services organization, they provide strategic, high-value consulting and integration services to Open Text customers.
Open Text is continually seeking partnerships with system integrators and consultants in specific industry segments. They must have named accounts that complement the efforts of our direct sales force. A typical Services Partner should have many of the following attributes:
targeted competence or domain expertise in an application, business process, or industry segment,
proven methodologies for business processes or in specific market segments,
the ability to provide business consulting and/or technology consulting along with application development,
the ability to work closely with our Direct Sales and Consulting Services organizations to offer services to customers; and
service offerings and rates that are aligned with Open Text Professional Services offerings and rates.
This category plays an integral role in our partner program strategy as Services Partners provide the necessary horizontal and industry domain expertise required to build and deliver collaborative ECM solutions targeted at specific business units or vertical markets. Business and technology certification requirements are established based upon the enrollment levels, as follows:
Select Level
The Select Level is our entry level and accommodates partners who are interested in integrating with Open Text solutions or developing new applications based on the Open Text family of products but are not quite ready to make a revenue commitment. Annual participation fee includes base-level support and partner-specific communications.
Premier Level
Ideal for partners who are actively selling or co-selling their solutions with Open Text, Premier Level participation offers a high level of support from Open Text in return for a strong commitment to working with Open Text in many areas. A minimum annual revenue commitment must be maintained along with the annual participation fee. Premier partners have a named contact for account management.
Platinum Level
This level is designed for partners who are in a position to make significant commitments to their Open Text partnership. Platinum Level partners collaborate with all operational groups within Open Text to develop, sell, and service solutions based on the Open Text family of products. At this level, there is a required annual revenue commitment with a minimum annual investment in Open Text-related activity. Platinum partners receive dedicated account management.
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"Livelink is more than another product we've added to our portfolio. It is a tried-and-tested solution Siemens relies on internally as the backbone of our knowledge management strategy for more than 80,000 users."
Werner Marx-Aurnhammer
Vice President, Solution Business MNC Programs![]()