Business Benefits
SAP Solution Extensions by OpenText, SAP Enterprise Support Integration
SAP Solution Extensions by OpenText: Top 7 Benefits by SAP
| 1. | Testing to ensure that stringent SAP product standards are met, including usability, security, and functional correctness |
| 2. | Premium solution qualification to ensure seamless integration within SAP landscapes |
| 3. | Training, maintenance, and support provided through SAP to reduce complexity and costs |
| 4. | A standardized approach to managing the systems environment across all phases of the technology’s life, from implementation and testing, to maintenance and operations, to monitoring, optimizing, and upgrading |
| 5. | State-of-the-art tools, techniques, content, and best practices assist in identifying risks and providing faster time-to-issue resolution, ensuring that you meet the service-level objectives for the business |
| 6. | The ability to better manage administrative overhead costs associated with maintaining multiple ven¬dor relationships |
| 7. | SAP roadmap integration ensures a future migration path that promises alignment with future SAP direction and IT investments |
SAP Enterprise Support Integration
OpenText has integrated its software solutions with the SAP global support backbone through SAP Solution Manager, enabling end-to-end supportability of both SAP and certified partner solutions across the ecosystem for accelerated mission-critical support and incident management.
The solutions use SAP Solution Manager during support operations for the entire solution portfolio and conform to SAP standards for shared support processes, service level agreements, and escalation procedures. This support program integration results in a truly unique experience that further enriches the customer experience across our solution portfolio.
SAP Certified – Enterprise Support Integration demonstrates our commitment. What’s more OpenText awarded 2011 SAP® Pinnacle Award: SAP Enterprise Support Integrated Award in category: Support!
