Business Benefits

Work efficiency and productivity through ECM

Organizations derive value when their staff can execute key processes in their internal value chain and in their enterprise support functions. Staff typically use a range of IT applications, including desktop productivity applications such as Microsoft Office, interfaces to email and calendaring functions through Microsoft Outlook, and line-of-business applications such ERP systems. The lack of integration among these applications, in a manner that allows users to easily find information, leads to procedural inefficiencies and user frustration that often generates resistance and causes them to bypass important control requirements.

Organizations must provide a unified view of their diverse ECM systems that manage either structured data or unstructured content. This unified view must be provided in context of the applications most preferred by different groups of users, which may differ according to their roles.

When users are able to do their work efficiently with minimal frustrations, organizations directly benefit through:

• Increased user compliance to corporate standards and procedures
• Decreased staff turnover
• Greater unit productivity and fewer errors, and
• Reduced costs in achieving regulatory compliance

OpenText solutions bring together Microsoft applications, built on Microsoft platforms, and integrated line-of-business applications to address critical business processes in specific industries and in general business support functions.

Read what the Analysts at Gartner have say about the benefits of integration...

“Users are frustrated by the lack of integration between their line-of-business applications and personal productivity tools; enterprise processes are fragmented between these two worlds,” writes Mark Gilbert, research vice-president, Gartner, in his April 2006 research paper, “Planning for 2010: Key Issues for Business Application and Workplace Productivity Systems Integration”. “The ability to keep users in one consistent and productive environment will enable companies to realize additional productivity. It can also enable consistent and coherent support for enterprise processes as they extend between activities supported in these previously distinct environments.”