Managing Content in the Cloud
Chapter Overview and TOC
Discover how your organization can use ECM 2.0 to optimize the flow of content to improve productivity, mitigate risk and increase agility.
Chapter 2: ECM 2.0 Technologies
Chapter 2 of Managing Content in the Cloud explores the definition of ECM 2.0 as a combined set of technologies and provides an overview of each technology.
ECM 2.0 technologies can be grouped into three categories:
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| Engagement | Lifecycle | Transaction |
These three categories represent the core groups of technologies required to connect people, processes and content across an organization. The book discusses all of these technologies in much greater detail and provides the terminology used for each of these core ECM components. While the method by which these technologies can be delivered may differ (inside the firewall versus in the 'cloud', for example, and across multiple devices and applications), the same core technology components exist.
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Chapter 3: Compliance and Information Governance
Compliance and Information Governance is delivered across all of the departments within an ECM driven organization. This chapter outlines how ECM 2.0 solutions are helping many of the world's leading companies address compliance and information governance issues. Featured innovator stories demonstrate how businesses across all industries are using ECM solutions to minimize risk, achieve compliance and optimize operations.
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Chapter 4: Information Discovery
This chapter considers the development of search and retrieval technologies and traces their evolution from early online machine- based search services to human-based search and social network. It explains why information discovery is such an important element of ECM 2.0, especially when methods such as text mining and concept-based search are combined with social media, virtual reality and location awareness. the innovator stories in this chapter illustrate how organizations add value to content by providing quick and easy access to content.
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