The OpenText Content Server Records Management product has great flexibility and multiple methods to assist organisations to meet compliance targets and organisational obligations. But what do they all mean? What is the impact of choosing any particular setting? Are any of these mutually exclusive? What, really, do I need to know and how can I get this across to my non-RM stakeholders?

The end consumer is changing how they want to receive information online – web, mobile, social channels - and OpenText wants to help you meet their needs. In this age of individualism, allowing customers to shape your vision can be a powerful differentiator and represents an opportunity to deliver greater value, build loyalty and develop one-to-one customer relationships.  From marketing to customer support,  we will cover industry trends in Customer Experience Management, case studies of organizations addressing  better Crisis Management, innovation and trendy mobile apps, best practices and proven tactics to embrace the customer experience.  With OpenText as your partner, you will leave armed with  content strategies, business processes , real-world examples and measurement methods for the 5 best ways to adopt an outside-in approach to customer engagement.

SharePoint is now part of the information infrastructure. With this in mind organizations must consider how SharePoint and the growing mass of content it holds and creates, will integrate, relate and operate within an organization’s broader information infrastructure. But governing the information is only one aspect of the solution requirements. Organizations must also have a strategy in place to better manage the creation and deployment of SharePoint sites as well, ensuring that the site creation process is policy driven. In this session OpenText will discuss best-practices it has defined with customers over the 10 years it has supported SharePoint.  We will also outline how OpenText solutions for SharePoint can help when considering how to connect SharePoint into your information governance strategy.

Information is the cornerstone of your organization and business. But how do you best empower your business while addressing the need to manage risk while reducing your operating costs?  How can you address the rapid growth of information while ensuring secure access via a growing number of devices?  Attend this session to learn about the latest information management technologies and solutions from OpenText and how they can help you find the right balance between mitigating risk, delivering value and lowering costs.

Many organizations want to take advantage of the on-the-go power of smartphones and tablets to allow users to do more with content by quickly and easily sharing documents and files.   At the same time, there is a natural concern about the growing usage of consumer file sharing tools that are, unsanctioned within the enterprise.  Attend this session to learn how Open Text Tempo delivers easy, quick and effective file sharing and synchronization while simultaneously delivering the compliance, governance, and security that is required.  Tempo simplifies the ECM experience, and allows users to easily sync, share, and store information across all the devices they use every day.

OpenText Customer Communications Management's StreamServe solution can streamline, optimize and personalize the way your company engages across multiple communication channels. Join us as we discuss and demonstrate how StreamServe is helping customers today and in the future realize the value of true personalize communications whilst lowering the cost and burden on IT through empowering the business.

The spectrum of SAP-integrated business process content management and collaboration solutions and platform available in SAP, OpenText and Microsoft is formidable. This session presents a framework to help organisations determine which elements are optimal for their specific business, functional, and technical requirements.