Expert Centre Open & Breakfast Snacks Available

Join us in the Expert Centre, network with fellow users and OpenText product experts, learn technical tips and business how-to's and discover OpenText's ECM strategy and vision.

Opening Welcome to Content Day 2012

Simon Harrison, Regional Vice-President Northern Europe, OpenText

OpenText Vision and Strategy

OpenText's new Chief Executive Officer shares some of his insights about the company and touches on what the future holds under his leadership.

Mark Barrenechea, CEO, OpenText

OpenText BPS - Every Moment Matters

In this introductory session, learn about the unparalleled capabilities offered by OpenText’s Business Process Solutions suite and how you can drive increased value from your existing OpenText investments by bringing process and content together. Whether your primary goal is to drive improved employee productivity, reduce operational costs, or deliver exceptional customer service, our portfolio can support you on your journey—from modelling and analysing your business processes, to streamlining and optimising them in a production environment. From Strategy to Execution, we are focused on delivering a signature experience and helping you achieve operational excellence.

Peter Near, Senior Director, Product Management, OpenText

Expert Centre & Break

Take the opportunity to visit our exhibition, network with fellow users and OpenText product experts and Partners.

GlobalStar Awards

This year we will be hosting the first UK GlobalStar Awards ceremony to recognise customers from all industries for their outstanding efforts in deriving business value from innovative and successful deployments using OpenText solutions.

This year’s finalist have been rated based on scope, business value, end user benefits, innovation, functionality, and business problem solving ability. The 2012 finalists bring real business value to their internal and external customers, support the improvement of processes and communication, and demonstrate an innovative and creative approach in their implementations.

This year’s awards categories are as follows:

GlobalStar Strategic Success Award

For customers who have successfully developed their ECM strategy and grown their deployment successfully as a result, maybe from a departmental to enterprise scale, or by expanding their OpenText real estate.

GlobalStar Enterprise Innovation Award

For customers that have been truly innovative in their use of ECM to engage with their customers and employees, driving true business value from their content.

GlobalStar Best Practice Award

For a customer that has displayed best practise in the deployment and use of ECM and has become a beacon to other companies by sharing their learnings.

Simon Harrison, Regional Vice President Northern Europe, OpenText, with presentations from and Mark Barrenechea, CEO, OpenText

Lunch & Expert Centre

Your chance to visit our exhibition, network with fellow users and meet OpenText product experts and Partners.

Customer Experience Management

Understanding, prioritising and managing your customer experience can bring both high levels of loyalty and excellent word of mouth advertising. As such, it cultivates promoters within the customer’s community or organisation as well as the external online world. OpenText CEM is all about building a smart, adaptive and coordinated experience for your customers and employees both inside and outside the firewall. Creating the right contextual experience to ensure that customers’ needs are met, regardless of the channel, the medium or the device.
Jonathan Beardsley, Solutions Consultant, OpenText

Bring Order to Chaos: Real World Examples of Dynamic Case Management in Action

In this session discover how today’s successful companies don’t just compete on their products or services alone, they compete on process - how they deliver those products and services. However, not every process can be neatly defined. You know your goals and the information or steps required to make decisions and deliver the work. But how the work gets done may vary based on the unique situation or customer. Whether you need to open accounts, process claims, or maintain property records, you need to know who has the work item, what has happened, where the documents are, and what's necessary to get the work done. OpenText’s case management solutions help you manage these unstructured and typically most expensive and complex processes. Our solutions relate independent documents across the enterprise into a single virtual folder or ‘case'. You gain control over these cases whether it's a defined process, ad hoc process, or a combination of both.
Dan Crow, Solutions Consultant, OpenText

Extended ECM for SAP

Many business processes, in both commercial and government organisations, span the worlds of transactional data and business content. OpenText Extended ECM (sold by SAP as SAP Extended ECM by OpenText) extends the transactional process management capabilities of SAP ERP with comprehensive Enterprise Content Management (ECM) capabilities, including document management, records management and collaboration. In this session we will explain how you can unite the worlds of ERP and ECM in a single solution, reducing the risks and costs of records mismanagement, increasing information worker productivity and enhancing your ability to comply with regulations.
Paul Unsworth, SAP Business Solutions Consultant, OpenText

Social Networking as a Critical Business System? Case Study Experience from the G20 Finance Minsters & the Commonwealth

Over the past two years, OpenText has invested in two trans-national government projects that have social software at their core:
• The Virtual G20 was borne out of a collaboration between OpenText and Canada Government.  It has become the de facto social platform and drives G20 summit planning.
• Commonwealth’s new Connects platform is central to their plans to centralising its citizen messaging and unifying its brand.  It also provides a central platform for members (citizens, governments, youth, business ) to work effectively through a social software.

We’ll explore the paths followed by both high profile organisations and uncover some of the challenges and benefits associated with implementing social as a core system.
Sidney Heaslip, Senior Program Manager, EMEA, OpenText and Jennifer Daubeny, Counsellor (Trade, Investment, Science & Technology), High Commission of Canada

Customer Case Study - EPIM - Considerations for Deploying Content Server 10 as a Globally Available Collaboration Cloud Service

This session will focus on a new WW cloud service called License2Share (L2S) which helps joint ventures manage and share critical content in the management of Oil & Gas Concessions. L2S is currently used by 700+ joint ventures globally and brings together joint venture parties’ distinct processes, data from various sources, and applications into a single collaboration platform. This allows joint venture administrators to maintain their licenses to operate and ensure they are compliant throughout the lifecycle of a joint venture. Read more about the benefits of L2S at www.license2share.com . We will discuss the challenges and benefits of running a globally available cloud based environment based on Content Server 10. This is the technology that remains at the core of the ECM Suite 2010 offerings, such as Content Lifecycle Management and Document Management. Content Server 10's enhancements deliver benefits across the entire Suite. These enhancements include Faceted Browsing, Custom Columns, Easier Internationalization, Multilingual Metadata, Improved Performance, Improved Search, Activity Feeds and a Refreshed User Interface.
Mike Pryke Smith, Manager Strategic Alliances EMEA, OpenText

OpenText Government User Group

Despite the moves to dramatically reduce spend, public sector organisations still need to provide front line services whilst doing more with less. In this session we'll provide a recap from the recent Government User Group meeting, OpenText's continued focus with the UK public sector and provide a networking opportunity with your peers to discuss ways in which this group can better collaborate. This session will also be the platform for the launch of the new GUG Workspace, an online social hub for members of the GUG to collaborate and share ideas amongst the group and with OpenText.
The Government User Group Steering Committee

eDOCS Town Hall Meeting

Join this town hall session for a fun and open conversation with the eDOCS management team.  Management heads from development, support, product marketing, account management and product marketing will be fielding your questions.
Todd Partridge, VP  & General Manager of the eDOCS & Legal Solutions Group, OpenText

Bringing the Worlds of Microsoft and SAP Together with OpenText

The spectrum of SAP-integrated business process content management and collaboration solutions and platform available in SAP, OpenText and Microsoft is formidable. This session presents a framework to help organisations determine which elements are optimal for their specific business, functional, and technical requirements.
Dave Martin - Director, Product Marketing Solutions, OpenText, Mike Haigh, ISV Partner Manager, Microsoft and Scott Barret

Change the game with Rich Media - Exploit and Control

Rich Media is transforming the way we do business today. In this session we'll look at the explosion in the amount of rich media created and the opportunities to use it. We will take a closer look at how you can easily to find, manage, publish and reuse digital media - all whilst streamlining your costs and generate new revenue opportunities. Whether your an existing OpenText Media Management customer or new to DAM, this is a must attend session.
Mike Verrell, Senior Solutions Consultant, OpenText

Joined Up Thinking for a Connected World

Many organisations put a great deal of effort into the concept of the connected enterprise, linking with their customers and suppliers, and integrating technology platforms.

Historically, modeling tools have been seen as specialist tools for technical teams, and vendors have tailored their value proposition towards such teams. This is changing, with the emergence of smarter and more user-friendly modeling tools that engage a wider audience. It can be thought of as a shift from “preaching to the choir” to engaging with the congregation. For many years ProVision has been among the leaders in technology for the “Choir”, but is now increasingly used as the ideal platform to engage with the congregation.

This session will discuss some of the obstacles to successfully implementing and maintaining a continuous improvement culture in the context of a siloed environment, and recommended steps to achieve improved alignment and collaboration across teams. It will  provide insights into the important role a solution like ProVision can play to help achieve joined up thinking in a connected world."
Thierry Tastet, EMEA Business Solutions Consulting, OpenText and Mark McGregor, Process Performance, OpenText

Think Adoption - Making OpenText Solutions Work For You

In this session we will discuss how organisations can improve end user adoption of ECM.  We will look at the key activities that drive adoption, based on a framework developed over the last year by a global team of OpenText experts and significant input from our customers.  The adoption framework extends existing methodologies with a set of ‘people centric’ activities that aim to improve return on investment by increasing adoption for new or existing deployments.
David Betts, Principal Business Consultant

Customer Case Study - Centrica - Utilising OpenText to Support HR Self Service

Centrica are about to launch a new HR manager and employee self-service portal based on SAP. This provides the opportunity to re-design key processes in order to maximise efficiency. To support this objective we have chosen to implement a number of OpenText modules to facilitate expenses management; document generation and document storage. This session will provide an overview of key drivers; implementation methodology and expected benefits.
Paul Bannister and Zuzana Lee-Emery, Centrica plc

Tempo - Cloud Document Sharing Finally Comes of Age

Innovations in the consumer Internet, such as DropBox and Box.net, continue to shape the way that we share and interact with information.  From file and photo sharing websites to cloud-based storage services, it’s becoming easier and faster to publish, share, and access information – anyplace and anytime.

Now OpenText Tempo changes the way that your customers interact with business content and the systems they’ve invested in to store it safely and securely. It puts content on the go, simplifies the content management experience, and allows users to easily sync, share, and store information across all the devices they use. Find out more in this session.
Marcus Botterill, Pre Sales Manager UK, OpenText

Next Generation Human Capital Management with SAP

Learn how OpenText helps organisations deliver improved employee service at greatly reduced cost whilst maintaining a compliant position through Employee Folder Management.
Tim Marshall, SAP Business Development Manager, OpenText

The eDOCS Portfolio Roadmap

This roadmap session will highlight the direction of the eDOCS DM Suite and related key modules including eDOCS RM, Email Filing, Integration for SharePoint, support for Wireless devices and integration with Autodesk AutoCAD. Senior product management will discuss plans for the eDOCS Suite well into 2012 - and beyond. Learn about the enhancement plans for the eDOCS specific products. After attending this session, participants will understand the short term release plans, key features and platform support, and the product vision for the next few years.
Larry Roy, Director, Product Management, OpenText

The Business of Business Information Management

In this session, Rob Toguri, Vice President, UK Head of Business Information Management, Capgemini, will discuss the significance of BIG Data and effective analytics in the present Trading Conditions.
Rob Toguri, Vice President, UK Head of Business Information Management, Capgemini

Beyond Web Content Management

Web content management has transformed from a static publishing process to a highly engaging web experience that compels audiences to interact and engage. In this session we will discuss how OpenText Web Experience Management helps you optimise the experience with integrated features like Semantic Navigation, Social Communities, and Web & Social Analytics that enable you to close the loop of the entire online marketing process. Create, publish and measure online audience behavior against your KPIs, drive a measurable ROI and maximise the value of your web content. As the customer experience becomes more pivotal in the online channel, Marketers must have the best technology to reach and convert audiences into loyal customers and brand advocates.
Simon Ward, Solutions Consultant, OpenText

Managing Financial Client On-boarding with BPM

In today's complex financial markets and with the ever increasing burden of compliance regulations, on-boarding new clients has become a major issue with many financial institutions. In a world where clients expect financial processes to be almost instantaneous, juggling the customer’s expectations against internal and external compliance requirements is a difficult path to follow. In this presentation, we will see how financial client on-boarding can be made more efficient while still satisfying regulatory requirements and keeping clients happy. Based on a real life scenario, this presentation will demonstrate how client input such as electronic forms and supporting documents delivered via multiple channels are efficiently processed. How external services providers such as credit rating agencies can be incorporated into the BPM process. How complex policies and business rules can be applied to the on-boarding request to provide greater transparency and consistency to your decision processes helping you to manage financial risk. Finally, it will show how to manage your teams of knowledge workers to ensure customer SLAs and financial goals are met.
Jeff Pascoe, Manager, BPS Pre Sales, Northern Europe, OpenText

ECM Suite 2010 - Do more with your content

Find out more about how the OpenText ECM Suite 2010 drives efficiency, creates innovation and enables compliance through its unique focus on people, process and content.  This session explains how the suite offerings complement each other and how combining them can realise additional benefit over and above current implementations.
Paul Unsworth, Solutions Consultant, OpenText

Making the G-Cloud Fly

G Cloud presents both an opportunity and a challenge for Government as the buyer and for the supplier community. 80% of current Government ICT contracts are with too few suppliers and Government wants this to change. It needs to save £340m by 2014. The exponential growth of content will only add to the cost of running the ICT estate whether it is run on the G Cloud or not. This breakout will address how savings can be made for Government by procuring ECM on the G Cloud.
Rob Wombwell (Managing Director of Daemon Directory Services), and Stephen Walsh, Central Government and G-Cloud Team Lead

Next Generation Service & Asset Management with SAP

What is your strategy for maximising return on enterprise assets? You must reduce costs, manage capital expenditures, and improve asset utilisation and maintenance. In this session we will discuss how the SAP® Service and Asset Management solution can help, providing end-to-end, integrated functionality for complete enterprise asset management.
Rob Cells, Managing Consultant, Aiimi

CHP Update and Multi Channel Publishing Demonstration

The current challenges facing publishers are familiar to all involved in the industry. The demand is to do more with less. A publisher must replace declining print channel revenue and reduce editorial costs of production whilst driving increased content, digital products and channels effectively.  OpenTexts Content Hub for Publishers has been designed specifically to address this issue. In this session we'll update you on what's new in CHP 4.5, review the roadmap and demonstrate and discuss how CHP can work with other tools from the OpenText product suite to enable journalists and editors to create effective content in one place before packaging and distributing it effortlessly to the various publishing channels.
Chris Fabesch, Engagement Specialist, Media and Publishing, OpenText, Mike Verrell, Senior Solutions Consultant, OpenText & Mike Sharp, Group Development Executive, Trinity Mirror Group plc

Information Governance for eDOCS

During this session we will discuss the new legislative drivers  behind and challenges to effective Information Governance in the UK.  We will go over best practices, common solution approaches and several OpenText technologies that can be brought together to provide your organisation with a comprehensive Information Governance solution.
Erik Schmidt, Product Marketing Manager, OpenText

Creating world-class user experience with SAP Innovations

User Experience is a combination of a great User Interface, delivery of relevant consistent data and performance that allows people to work interactively at the speed of normal thought.  With our Innovation agenda, SAP combined with OpenText, can now bring together all of these components to deliver compelling information and propositions to your customers.  This means delivering compelling propositions to your different customer bases, across your different brands with levels of performance and customer intelligence that will keep your customers coming back for more.
Scott Barrett, Director Strategy, SAP UKI and Darren Crowder, Vice President, Head of Global Centre of Excellence for Technology & Innovation, SAP

Customer Experience Management for Multi-Channel Engagement

We live in a multi-channel world. Web sites, microsites, print, email, mobile, social networks and more have become an everyday reality for customers. Creating an integrated cross-channel experience has never been so important. Customers look for a single experience, regardless of channel, and their journey should be as smooth as possible, enabling them to act on your offer and message. Organisations now recognise the need to create a truly cross-channel brand experience. Most customers use (and expect to use) their medium of choice when researching, selecting and purchasing products, not to mention to get support later. To create a truly effective multi-channel experience, you strive to provide your customers with a choice of channel, consistent messages with the ability to move seamlessly from one channel to another. This session will discuss the tools available from OpenText that enable marketers to create, use and repurpose every message, translation and brand element across all channels.
Simon Ward, Solutions Consultant, OpenText

Navigating your Pathway to the Future: BPM 2013

With the acquisitions of Metastorm and Global 360, OpenText offers a comprehensive portfolio of Business Process solutions supported by a Unified Solutions Framework, enabling you to achieve true business agility. In this session, we will describe the five key pillars of this framework, and outline the strategic investments we are making across them to deliver enhanced capabilities around critical areas such as Enterprise Mobility, Content Integration, Collaboration and the Cloud. The world is changing—how people interact, the way they work, how businesses operate. Our vision is to help you navigate and exploit the opportunities these changes present, by delivering dynamic business solutions tailored to your specific requirements.
Norman Taylor, Regional Vice President, International Solutions Consulting, OpenText

Customer Case Study - MITIE - A MITIE Journey

Having identified the need to create an ESS department at MITIE, Adrian Evans will discuss the steps taken to embark on HR transformation, resulting in a world class department using technology to address known risks/compliance issues. Adrian will also discuss how enabling process efficiency across the business ensured the solution implemented was fit for the future and meets overall business objective of sustained growth.
Dominic Aelberry, OpenText, and Adrian Evans, Employee Services Operations Manager, MITIE

Case Study - Anglian Water - Synergy Between the Structured World and the Unstructured World

Anglian Water have  built an environment that enables linking of the structured environment of SAP (Customer, Assets, Purchase Orders) to the unstructured content (Documents, Engineering Drawings, Invoices). Sarah Loftus will discuss the experience Anglian Water have had implementing ECM solutions across the enterprise and their thoughts on future exploitation of the OpenText ECM Suite.
Mark Baillie, Senior Account Executive, OpenText and Sarah Loftus, IT Strategy and Planning Manager, Anglian Water

Customer Case Study - National Australia Group Europe - Re-engineering the Handling, Management and Distribution of Customer Documentation

Many organisations strive to expand their document and records management deployments not only physically beyond a few departments, but also perceptually in order to exceed that of just a file share. Join this session as National Australia Group Europe share their journey on achieving a successful enterprise rollout of Document Management, Records Management and Application Governance and Archiving for SharePoint. Learn from their experiences as they share the key considerations and best practices that helped them achieve their information management goals.
Alan Radcliffe, National Australia Group Europe

Customer Case Study - Derbyshire County Council - Adding Value to Shared Services

Cutting jobs and restructuring is a short term fix for Public Sector organisations planning to achieve cost savings. Government bodies need long lasting transformation agendas focused on rationalisation, consolidation and the continuous improvement of citizen services. Promoting shared services as a means to remove duplication of effort by centralising functions across multiple organisations and thus multiplying efficiency gains, potentially creating new revenue streams from supporting neighbouring government bodies.
This session Bob Busby will describe how Derbyshire are meeting modern information management requirements for flexible and agile working, mailroom automation and Shared Services.
Bob Busby, Core Systems Programme Manager Transformation Services, Derbyshire County Council

Introduction/Overview of Legal Content Management for MS SharePoint

Spend an hour with the Content Experts at OpenText looking into the use cases and scenarios you should be considering when planning your firm¹s SharePoint strategy.  Do you want to dive into SharePoint as a DMS with both feet?  As the only major ECM vendor with a completely SharePoint based EDRM solution OpenText can help.  Looking to take a more moderate approach?  OpenText SharePoint Integrations lead the way in extending powerful ECM capabilities into SharePoint.  Looking for a hybrid approach that fosters internal and external collaboration we will cover that tool.
Joe Combs, Principal Solutions Consultant, OpenText

Fujitsu - Addressing the Document Challenges of Key Government Departments

Designing, developing, delivering and then running a shared service centre presents significant challenges for any organisation.  Add to that the need to provide a mission-critical document management system for a key Government department and you can begin to appreciate the additional complexity. In this session you will learn about the delivery of an integrated solution that has already handled over one million pages of documents in the short time it has been operational.  This involved using Metastorm BPM to support the management of physical document sets in this high profile application.
David Leen, Senior Solution Architect, Fujitsu

Expert Centre Opens & Breakfast Snacks Available

Join us in the Expert Centre, network with fellow users and OpenText product experts, learn technical tips and business how-to's and discover OpenText's ECM strategy and vision.

Welcome Back to Content Day UK 2012

Simon Harrison, Regional Vice-President Northern Europe

OpenText Product Strategy

OpenText's Chief Technology Officer will describe the strategy to deliver on the product vision including some of the newest product innovations from OpenText such as Tempo and Auto-Classifications.

Eugene Roman, Chief Information Officer

Capgemini Keynote

Servicing And Supporting UK Industry And OpenText’s Role In Our Strategy.

Matt Howell, Vice President, Head of Public Sector, Capgemini and Chris Budd, Vice President, Head of Private Sector, Capgemini

Expert Centre & Break

Take the opportunity to visit our exhibition, network with fellow users and OpenText product Experts and Partners.

Getting the Message across with Customer Communications Management

Whether communicating with customers and suppliers, triggering internal processes, or facilitating payment and revenue, documents keep business transactions flowing and the organization healthy. Now your document environment can also make solid contributions to the bottom line. It already does for more than 5,000 StreamServe customers. In this session we will demonstrate the returns these customers have seen and how 61% of customers saved a total of 10% – 19% or more on costs related to customer correspondence with OpenText StreamServe.
Liam Bowes, Senior Account Executive and Dave Redman, Pre Sales Consultant, OpenText

ECM & BPM: Where Process and Content Connect

In recent years business process management (BPM) has been one of the hottest investment areas for business, largely because of its focus on improving business effectiveness and efficiency, and its ability to transform the ways companies operate. The BPM term can refer to a business process improvement discipline, a related set of technologies, or often both.  While content oriented applications often include built in workflow or process capabilities, typically these capabilities are limited to management of content specific tasks (such as content review and approval). Business Process Management (BPM) products have been used extensively to manage and improve broader and more complex business processes, but often have strong content needs as part of them. In this session you will get an introduction to BPM – what it is and how it can be used. You will also learn how to leverage integration between content and BPM oriented applications in order to deliver the best of both worlds—superior access to content in the context of superior management of business processes.
Dan Crow, Solutions Consultant, OpenText

Web Site Management - Vision, Version 11 and Roadmap

The presentation highlights the increasing importance of web content management for any organisation and for each company. Learn in this session how  OpenText Web Site Management (formerly RedDot), takes up the challenges, which innovations come with the recently released version 11 and what are the considerations for the roadmap of future versions.
Lars Onasch, Senior Director Product Marketing and Jens Junker, WSM Partner Sales and Enablement Manager, OpenText

Customer Case Study - Grant Thornton – Enterprise Efficiency with ECM

Greg Swift is National Director of Information Systems for Grant Thornton, a leading Accounting Services provider and Business Advisors.  He will  explain how his company has gained extensive leverage from its OpenText investments, progressively serving core functions in different areas of the business, with plans to continue its Information Management “journey”.
Greg Swift, CIO, Grant Thornton and Adrian Butcher, Director of Value Engineering, OpenText

Customer Case Study - Royal Free Hampstead Foundation Trust

Join this session to hear Will Smart, IM & T Director at Royal Free Hampstead Trust, describe the challenges the NHS are facing in the next 5 years whilst articulating the specific challenges the RFHT are facing as they move towards Foundation Trust status. He will also discuss how OpenText software will be used to address these challenges. And finally, he will talk about the opportunities for the OpenText partner community have for supplier engagement with NHS organisations, particularly in the areas of long term assistance in delivering solutions NHS trust-wide, Support and Hosting.
Archie Dhaliwal, Alliances Manager, OpenText and Will Smart, IM & T Director, Royal Free Hampstead Foundation Trust

Evolution Revisited – Developing a Mobile Apps Strategy

Not too long ago, everyone had to have a Web site for their business, predominantly for presence on the internet. These Web sites evolved into mobile strategies that would drive sales, enhance employee productivity, increase brand awareness, essentially becoming an integral part of any organization. A similar trend is occurring now in the mobile world. Now everyone needs a mobile Web and mobile application strategy for smartphones and tablets to compete and remain competitive. In this session we will show you how OpenText can enable your mobile strategy across your enterprise and customer base.
Steve Tan, Business Development Director, Mobility, OpenText

Working with eDOCS DM in a Citrix or Windows Remote Desktop Services Environment

This session provides a detailed technical overview on how to configure eDOCS DM in a Xenapp/RDS environment along with best practices and lessons learned for optimising DM systems with published applications
Bradley Ledsinger, Principle Product Specialist, OpenText

Integrating SharePoint into your Information Governance Strategy

SharePoint is now part of the information infrastructure. With this in mind organisations must consider how SharePoint and the growing mass of content it holds and creates, will integrate, relate and operate within an organisation’s broader information infrastructure. But governing the information is only one aspect of the solution requirements. Organisations must also have a strategy in place to better manage the creation and deployment of SharePoint sites as well, ensuring that the site creation process is policy driven. In this session OpenText will discuss best-practices it has defined with customers over the 10 years it has supported SharePoint.  We will also outline how OpenText solutions for SharePoint can help when considering how to connect SharePoint into your information governance strategy.
Dave Martin - Director, Product Marketing Solutions, OpenText

Social Business

Why the Social Workplace is more than an Intranet 2.0 ? The intellectual capital of your company is social capital; supported by your collaborators and captured by social networking tools. In this session, understand how OpenText's Social working tools can enhance the knowledge already stored in Content Server as well as bringing users together for more effective collaboration across departments, roles and geographies.
Jonathan Beardsley, Solutions Consultant, OpenText

Enhancing Service Management at Macmillan Cancer Support

Macmillan Cancer Support has deployed the ICCM Service Management solution and has now embarked on a journey of incremental and iterative service improvement.  The ICCM solution, built on the Opentext BPM platform, enables organisations like Macmillan to realise immediate benefits out-of-the-box and then to enhanced the solution using ICCM's continuous improvement methodology.  The presentation will cover Macmillan's experiences to date and their plans for the future.
Andrea Kis, Service Delivery Manager, Macmillan Cancer Support and John Noctor, Head of Customer Service, ICCM Solutions

Content Server 10 - Whats New and How You Can Get It

In this session we will learn what’s new and improved in Content Server 10 and the new content server user interface. Hear from developers and users who have had experience of the solution, and understand the value and business benefits.
Adele Carnegie, Solutions Consultant, OpenText

Taking Control of Email

Email is becoming an increasing problem in terms of the sheer volumes that are being generated, and the need to respond to the business and legal issues surrounding them.  In this session we will address the costs facing organisations in both storage and discovery and explore the different approaches, as well as the benefits good email management can offer your organisation.
Amy Clifton, Senior Solutions Consultant, OpenText

Next Generation Accounts Payable with SAP

Learn how OpenText helps organisations turn Accounts Payable from a cost centre function to a profit centre by leveraging Supply Chain Finance and SAP Invoice Management.
Michael Hyltoft, Managing Director, AccountX

Simplifying the Big Issues in Financial Data Management

Financial Services firms are global organisations which are both organisationally silo’d and under intense social and political scrutiny in most of their regional operations. Many countries are implementing new regulations to monitor and control banking activities, each global organisation must adhere to these rapidly developed and deployed initiatives. On top of this data volume is exploding. The number and types of conversations which need recording and monitoring are ever growing, from social content to voice to email. OpenText, in partnership with Microsoft, can help you control both of the above through effective governance controls and procedures - paramount to meeting compliance objectives without unrealistic budgetary outlay or significant organisational IT change programs.
Dave Martin - Director, Product Marketing Solutions, Mark Stanyer - Manager, Industry Marketing, EMEA, OpenText

Technical Support Tips and Tricks

This session will provide an overview of the valuable information the product support team is providing on the OpenText Developers Network (OTDN) for OpenText Document Management, eDOCS Edition (eDOCS DM) and how easy it is for you to get involved in the knowledge sharing.  This session will also cover the new tools and utilities that are currently available for the eDOCS DM System administrator and conclude with some useful tips and tricks for troubleshooting issues and eDOCS DM Logging within your environment.
Bradley Ledsinger, Principle Product Specialist, OpenText