Welcome & Overview

Ingrid Bosman, Sales Director Benelux, OpenText
Simon Harrison, VP Sales Northern Europe, OpenText

OpenText Vision and Strategy

Mark Barrenechea, President & CEO, OpenText

OpenText Product Strategy

OpenText's Chief Technology Officer will describe the strategy to deliver on the product vision including some of the newest product innovations from OpenText such as Tempo and Auto-Classifications.

Eugene Roman, Chief Technology Officer, OpenText

Including guest appearance of his excellency Mr. James Lambert, Canadian Ambassador to The Netherlands

OpenText BPS - Every Moment Matters

In this introductory session, learn about the unparalleled capabilities offered by OpenText’s Business Process Solutions suite, and how you can drive increased value from your existing OpenText investments by bringing process and content together. Whether your primary goal is to drive improved employee productivity, reduce operational costs, or deliver exceptional customer service, our portfolio can support you on your journey—from modelling and analysing your business processes, to streamlining and optimising them in a production environment. From Strategy to Execution, we are focused on delivering a signature experience, and helping you achieve operational excellence.

Walter Köhler, SVP Professional Services, OpenText

SAP ECM Suite by OpenText & customer case NMBS

Steven Nuyts, Technology Sales, Strategic Accounts, SAP
Stéphane Haelterman, xECM Project Manager, NMBS

13.15 – 14.00

A 1.
Generating Business Results – ECM Strategy

With ECM covering a wide area of solutions and business areas, it is very important for all customers to define a strategy to align the ECM program with the business goals. In this session we’ll discuss a simple, proven methodology to establish such an ECM strategy for your organization, to identify the quick wins and to frame this with a change management program. The session addresses managers from the business and IT that are embarking on a strategic ECM program for their company.

Walter Köhler, SVP World Wide Professional Services, OpenText

B 5.
Evolution Revisited – Developing a Mobile Apps Strategy

Not too long ago, everyone had to have a Web site for their business, predominantly for presence on the internet. These Web sites evolved into mobile strategies that would drive sales, enhance employee productivity, increase brand awareness, essentially becoming an integral part of any organization. A similar trend is occurring now in the mobile world. Now everyone needs a mobile Web and mobile application strategy for smartphones and tablets to compete and remain competitive. In this session we will show you how OpenText can enable your mobile strategy across your enterprise and customer base.

Steve Tan, Business Development Director OpenText, Mobility

C 9.
OpenText and SharePoint – What’s New?

Application Governance & Archiving for SharePoint (AGA) is OpenText’s flagship product to provide information governance to SharePoint and to integrate SharePoint with the ECM Suite. In this session you will learn about new features and capabilities of AGA especially in regards to extending content centric SAP processes to your SharePoint environment. In addition, you will hear about new OpenText solutions for SharePoint such as our advanced Scanning and Capture solution for SharePoint.

Bernd Hennicke, Senior Program Manager, OpenText

D 13.
Open Text Extended ECM for SAP Solutions – putting content in business context

Various departments, users and applications create vast amounts of unstructured content that is filed without the business context and losing its connection to the business process. This makes it difficult or even impossible to find and reuse this information later on. SAP Extended ECM by Open Text is a comprehensive solution for the integration of ECM with the business processes managed in SAP. Unstructured content of all kinds can be managed throughout its lifecycle and can be tightly connected to SAP business objects. A consistent access to this content is given inside and outside of SAP applications. These Content-enriched business processes connect the right people with the right information in the proper context to improve process efficiency and collaboration between SAP users and business users. In this session will learn about typical uses cases and applications of Extended ECM in Procurement, Customer Relationship Management and Plant Maintenance.

Dr. Marc Diefenbruch, Director Program Management EMEA, SAP Solution Group, OpenText

E 17. StreamServe Roadmap and the future of CCM

Get the latest news on the roadmap for OpenText StreamServe. Learn about current and future developments and how they fit in with OpenText ECM Suite as well as the general direction of the Customer Communications Management market.

Marc van der Zon, Director CCM Solutions, OpenText

F 21.
eDOCS Portfolio Roadmap

This seminar will provide an update of the recent additions and upgrades to the eDOCS product portfolio, with an emphasis on products that will continue to extend the functionality of the eDOCS platform into other areas of enterprise content management

Larry Roy, Manager of eDOCS Product Marketing and Business Development, OpenText

G 25.
OpenText Supports Innovation in Financial Services

Financial Services has a long history of innovation in technology, being early adopters of computing power to improve and empower all aspects of their businesses. Recently however technology and customer expectation has overtaken these firms which has coincided with a sharp drop in consumer confidence. OpenText has a long history of helping address the challenges faced in Financial Services by providing innovative technology solutions to help meet customer expectations, consistency and brand awareness. Talking to customers with one voice, personalised messaging and through the channels they want to use can be made easy and provide strong business returns. This session provides a brief overview of the challenges and solutions in this area.

Mark Stanyer, Industry Marketing Manager, OpenText

14.05 – 14.50

A 2.

OpenText Value Engineering offering and success stories

OpenText provides Value Engineering as a service to our customers. Value Engineering uses a framework to help you identify the nature and business impact of current constraints to business effectiveness, arising from Information Management (IM) limitations. We can show you how your current or potential future investments—not solely financial—could help drive measurable improvements in your most important business processes. In this session you will learn more about the OpenText Value Engineering offering and you will hear some of the success stories that show how OpenText Value Engineering has helped our customers to establish a solid business case.

Richard Verbeek, Principal Solution Consultant, OpenText

B 6.

Customer Experience Management – Overview

Capitalize on your content by creating an appealing multi-channel experience that attracts customers, engages employees, generates loyalty, and drives revenue. In this breakout session you will learn more about OpenText Customer Experience Management (CEM) solutions that cover Global Brand Management, Customer Communications, Online Marketing, Social Business and Self Service. Build a smart, coordinated experience for your customers.

Matthias Tausendpfund, Solution Specialist OpenText, Engagement Solutions

C 10.

Three benefits of implementing a Case Management solution you can measure!

DAS Rechtsbijstand explains why and how they implemented a case management solution with the OpenText software. The presentation of their business case will include an approach that can be mapped to your organization. As a specialist in legal insurance, DAS handles 100.000 claims and 1.000.000 related documents per year. 96% of these claims are handled internally by 1.000 professionals. In order to increase both quality and efficiency, DAS implemented the OpenText solutions in order to facilitate and optimize Input Management, Document and Records Management and Business Process Management.

Jan van der Burgh, Adjunct-Directeur Legal Services, DAS Rechtsbijstand

D 14.

SAP VIM implementation at Deloitte Belgium

Deloitte will share insight on the business context and explain how VIM delivered the added value for Central Finance, but also for the different business units. The blueprint focussed on current issues around vendor invoice processing and the end-to-end process. In a first phase, VIM has been implemented to improve the AS-IS process for DSI, but including the full functionality for the whole of Deloitte. In a second phase, further functional improvements were introduced based on lessons learned, and the roll-out to the rest of the business units started with specific focus on user adoption and delivering full transparency throughout the process. Along the process, Tax experts were involved to make sure that the solution delivered a secure and reliable system that is compliant with all regulatory aspects.

In the second part of the presentation Deloitte will highlight the Automatic Tax Code Determination extension developed to further improve efficiency gains brought by VIM.

Sven Wylock, Deloitte Consulting - ECM Service Line Leader

Willy Beeckmans,Deloitte Belgium - Head of Finance

Hilde Vandeperre, Deloitte TAX - Director Indirect Tax

E.18

Achmea as the most trusted E-Insurer

Do you want to learn how the largest insurance company in the Netherlands is going to differentiate itself with customer communication?

Rob Marée and Arno Jellema will explain from a functional and technical perspective how Achmea as most trusted E-Insurer puts the customer first.

From incoming mail to outgoing documents, including storage and retrieval of all communication.

We start off by disclosing the vision behind this initiative, followed by the plan to transform the organization and services to the new situation.

We'll end the session by showing you the techniques involved that help us achieve this ambitious target.

Rob Marée, Senior Manager Business Change Document logistics, Achmea

Arno Jellema, Director, The Consultancy Firm

F 22.

The Changing Role of Content in a Mobile Workforce

Join us as we explore how the adoption of mobile devices, new form factors, and the consumerization of IT is impacting the usage of and attitudes towards managing content on the go.

We will also explore the growing focus on creating client focused content applications that drive revenue.

Roel Gillesen, Senior Solutions Consultant, OpenText

G 26.

Optimize Claims Management processes with OpenText BPS for Microsoft

How do you capitalize on the current challenges in claims management and turn them into real opportunities for the future?

In this session we will present you how OpenText BPS helped Cunningham Lindsey to optimize their processes by replacing their legacy system with OpenText,.NET SharePoint based BPM / Case Management system. Cunningham Lindsey is the largest claims management and loss adjusting business in the UK. Their client base extends across the whole of the insurance industry and they provide a broad range of expertise; from building valuations to major loss claims, desktop liability losses to complex subsidence claims. Through the diversity of their products and services they respond to client needs and help them to address the key areas of customer retention, customer satisfaction and cost control.

Roger Busser, Solution Architect, OpenText