1199 National Benefit and Pension Funds Success Story

Nonprofit Cures Paper Overload With Online Processing

1199 National Benefit and Pension Funds speeds access to member information, achieves measurable results with OpenText MBPM

Since deployment of OpenText MBPM, National Benefit and Pension Funds management now has the data and quantitative measures to track how many member transactions and inquiries are processed in any given timeframe and the staff response time needed for handling these transactions. With this information, management is now better able to match complex processing tasks with worker skills and respond to member needs with greater customer satisfaction levels.

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Challenge

• Increased workload with no additional manpower
• Lost files due to paper overload
• Lack of transparency of data

Solution

• OpenText MBPM

Value

• Data and quantitative measures track member transactions and inquiries
• Faster response times
• Reduced storage costs
• Immediate access to member information

About the Organization

The 1199 National Benefit and Pension Funds provide comprehensive benefits to members of 1199 collective bargaining units, along with their families. The 1199SEIU Funds are among the strongest and largest labor-management funds in the U.S., providing a range of comprehensive benefits to 440,000 working and retired healthcare industry workers. For more information, visit http://1199seiubenefits.org.

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