New York State Homes and Community Renewal Success Story

New York State Homes and Community Renewal Streamlines Business Processes with OpenText

Agency converts manual, paper-based processes into automated, digital ones for more efficient and effective operations

“The situation without Content Server would be chaos because of the huge volume of information that we have, especially from our case workload down here in New York City, to our grant applications that come in continuously. Without an ECM system like Content Server, I don't know how you would be able to survive to do your work efficiently.”

— Bill Radley, ECM Administrator at NYS HCR

Find out how NYS HCR is using Content Server to enable centralized access to content to help streamline business processes, improve collaboration, and optimize efficiencies across the agencies.

Challenge

• Reduce the time spent managing documents and projects
• Improve productivity by making content easier to find
• Improve business processes for greater efficiency

Solution

• OpenText Content Server
• OpenText Document Management

Value

• Employees are able to access information and complete processes in a faster, more efficient manner
• Information is accessible through a central repository
• Workflows reduce paper-based processes to minimize costs
• Taxpayer services are delivered in a more cost-effective manner without affecting service quality
• Enhanced service levels

About the Organization

New York State Homes and Community Renewal (HCR) consists of all the State's major housing and community renewal agencies, including The Affordable Housing Corporation, The Division of Housing and Community Renewal, Housing Finance Agency, State of New York Mortgage Agency, Housing Trust Fund Corporation and others. For more information, visit: http://www.nyshcr.org/

• Read the full story

View all Success Stories »