Lufthansa Miles & More Success Story

Europe’s Leading Frequent Flyer Program Soars with Digital Workflow

Lufthansa Miles & More speeds response time, cuts costs with OpenText MBPM

With OpenText MBPM, Lufthansa Miles & More is accelerating response times by simplifying complex manual procedures, integrating worldwide service with 24x7 availability, and increasing the speed of information sharing. 

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Challenge

• Manual customer request processing
• High logistics costs

Solution

• OpenText MBPM

Value

• Increased ability to process 100,000 documents daily
• More collaborative work environment that ensures documents are processed as quickly as possible
• Decreased transport and logistics costs
• Accelerated customer response times

About the Organization

Lufthansa Miles & More is Europe’s leading frequent flyer program; founded in 1993. Members can collect miles from traveling on Star Alliance flights, on flights of 14 Lufthansa partner airlines, at more than 30 leading hotel chains, at 4 rental car companies, and at more than 50 other partner companies. These miles can then be used towards attractive bonuses. For more information, visit: www.miles-and-more.com.

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