HP Consulting & Integration Success Story
HP Consulting & Integration Merges Best Practices through Enterprise Modeling
Consulting firm HP and telecom provider Alcatel-Lucent enhance user experience and improve cycle time with OpenText ProVision.
"Now we know what we have in the repository, and it’s easily accessible."
— John Clark, Solution Architect, HP C&I’S Americas ITSM/HP Software Team
Challenge
- Enhancing best practices for the Service Desk at HP
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Retrofitting Change Management at Alcatel-Lucent
Solution
Value
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Enhanced user experience
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Improved cycle time to streamline and enhance process performance
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Reduced out-of-hours requests for help
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Gained flexibility to easily meet demands of changing processes
About the Organization
HP Consulting & Integration offers a rich portfolio of services which enable greater business agility. Based on its Business Technology Outcomes strategy, the group helps enterprises access, share, and synchronize applications and data across existing heterogeneous environments. Alcatel-Lucent designs and delivers networks for the world’s largest communications service providers and is one of HP Consulting & Integration’s (C&I’s) major accounts. For more information, visit: www.hp.com.
How can we help?
North America: 1-800-499-6544
International: +800-4996-5440
Email: sales@opentext.com
