Quest Diagnostics Success Story

Medical Services Provider Creates Highly Effective Document Review System

Quest Diagnostics customizes OpenText Media Management to improve review process

"We used to take 10 to 14 days on average to move documents through our review process, but with the new system in place, we've reduced our turnaround time to around half that at five to seven days. This has also resulted in a much higher volume of documents being processed per year."

— Donna Pudwill, Senior Marketing Manager for Communications, Quest Diagnostics

Challenge

Quest Diagnostics struggled with a document review process that was too manual and inefficient.  Document turnaround times were slow and the team had difficulty managing image usage rights.

Solution

• OpenText Media Management On Demand

Value

The OpenText solution has enabled a more efficient and automated document review process at Quest Diagnostics. Administrative efforts have been significantly reduced and faster document turnaround times have resulted in an increased production of marketing collateral per year.

About the Organization

A Fortune 500 company, Quest Diagnostics is the world's leading provider of diagnostic testing, information, and services. It is based in the US and serves half of all hospitals and physicians in the US, performing testing for approximately 550,000 patients every day.

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