Aargauische Gebaeudeversicherungsanstalt AGVA Success Story

Aargauische Gebaeudeversicherungsanstalt (AGVA) implements Business Process Management

By using OpenText's Business Process Management solutions, AGVA links relevant contents to optimized key processes, achieving increased productivity and improved customer service.

Challenge

• Link contents and processes
• Optimize and, where possible,automate processes

Solution

• OpenText Business Process Management Server

Value

• Quicker processes
• Improved data quality and process efficiency
• Increased productivity
• Cost savings
• Increased customer satisfaction

About the Organization

Founded in 1805, AGVA's core business is buildings assessments and claims settlements. The company has 70 employees (indoor and field services), who oversee approximately 207 000 properties in the Swiss canton of Aargau. For each of these properties, there is a file containing an assessment protocol, a dimension sheet, a site plan and insurance policies. As well, there is a separate file for each claim.

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