Unilever Success Story

OpenText Helps Clean Up Unilever’s Records Management Program

OpenText delivers a single solution to serve all aspects of records management

“The implementation of phase II of the project will lead to a more consistent approach for filing of electronic company records subject to formal records retention policies and requirements. Phase II is aimed at introducing a structured method of transferring the electronic records currently residing on personal drives or shared departmental drives to Records Management. Ultimately, it should lead to a reduction of storage space now occupied by departments and staff on file servers, which will allow greater ease of records transfer to OpenText RM and contribute to new ways of working.”

— Duncan Haughey, Project Manager Global Communications, Unilever

Challenge

Unilever needed to reduce paper file storage and perform fast and accurate retrievals at file level, instead of box level. A better system was needed to share information across two sites.

Solution

• OpenText Records Management

Value

Day-to-day administration times have been reduced considerably at Unilever. The system has been particularly useful for loans administrations, specifically when staff are chasing overdue notices. Unilever has also been able to cut costs and improve rates of efficiency and effectiveness.

About the Organization

With revenues of €40 billion in 2007 and employee numbers nearing 180,000, Unilever is one of the largest consumer goods companies in the world.

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