Mumbai International Airport Limited Success Story

Consortium Manages Modernization of India’s Busiest Airport with OpenText Fax Server, RightFax Edition

Mumbai International Airport Limited leverages OpenText Fax Server to increase employee productivity, ensure confidentiality, and reduce fax-related expenses

“I don’t see anyone standing around fax machines nowadays…That amount of time, which was non-productive, is now used for a better purpose.”

— Pankaj Srivastava, Manager of information technology for the MIAL Project Management Office, Mumbai International Airport Limited

Challenge

The organization wasted business hours handling paper-based faxes. Emergency communication was delayed and there was a lack of security for sensitive documents sitting on fax machines. There was also a lack of support and scalability in other electronic solutions.

Solution

• OpenText Fax Server, RightFax Edition

Value

Documents are now delivered directly to authorized users for informed decisions and faster responses. Faxed documents can be accessed anytime, anywhere, for enhanced employee productivity. Fax machines and fax-related expenses have been eliminated. Expensive office space previously dedicated to holding fax machines has been reclaimed.

About the Organization

Mumbai International Airport Limited (MIAL) is a joint venture company owned by a GVK Industries-led consortium (76 percent) and Airports Authority of India (26 percent), working under the Ministry of Civil Aviation. The company manages India’s busiest airport, the Chhatrapati Shivaji International Airport (CSIA).

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