Eurohypo AG Success Story

SAP integration improves customer service

Eurohypo AG is close to the customer from any office location

“The introduction of electronic records combined with workflows has created the basis for forward-looking, flexible credit management in Eurohypo's retail banking business. This will enable us to remain competitive in the market over the long term.”

— Dr. Sabine Schmitgen, Divisional Director for Organization, Eurohypo AG

Challenge

Eliminate lengthy paper document searches, centralize record access, improve customer care, and streamline business processes.

Solution

• OpenText Document Access for SAP® Solutions

Value

All customer files are now available in digital form from a centralized repository. The integration with the SAP system enables easy and direct document access resulting in improved customer service and increased customer satisfaction. The system has created faster and more efficient business processes through workflow technology.

About the Organization

Eurohypo AG is the product of the merger of Deutscher Hypo, the former Eurohypo, and Rheinhyp. With total assets of almost 228 billion euros, this new entity is Germany's tenth-largest bank and its fifth-largest private financial institution.

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