OpenText Named a Leader in Multichannel Capture
In The Forrester Wave™: Multichannel Capture, Q3 2012, Forrester evaluated eight top multichannel capture vendors against 18 criteria across three main areas: vendors’ current offering, strategy and market presence. OpenText was one of only three vendors to achieve a score of 4 or higher (out of 5) in strategy and current offering categories.
“OpenText’s capture solutions are part of a single, integrated family that is designed, built, and deployed as part of a comprehensive, end-to-end business solution... OpenText will continue to enhance a product strategy that distinctly articulates the integration of capture into its business solutions.”
– Forrester Research, Inc., The Forrester Wave™: Multichannel Capture, Q3 2012, August 2012
If you think capture and imaging is old technology, you’re correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients still spend significant dollars on systems to support them. More importantly, capture extends beyond paper to email with PDFs, allowing for new inputs through mobile devices to handle increased volume from office and point-of- service locations. During the next five years, capture platforms will incorporate advanced analytics, mobile solutions, business process management (BPM) and case management, and stronger integration with enterprise production platforms.